Luxury Auto Service Advisor — Fast-Paced Growth Role

Bill Jacobs BMW; Naperville (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401K Plan

Paid time off

Employee discounts

Job summary

Bill Jacobs BMW in Naperville, IL is seeking a Service Advisor to recommend proper vehicle care and explain the value of maintenance for optimal performance. The ideal candidate thrives in a fast-paced environment and has a customer-focused mindset.

You will work with a team of master technicians, guide repairs, keep customers informed from drop-off to delivery, and provide exceptional service. The dealership offers a strong support network, a loyal customer base, and opportunities for career

Qualifications

• 2+ years of previous dealership Service Advisor experience is required; BMW and/or luxury experience preferred.
• CDK proficiency preferred.
• Phenomenal follow-up skills.
• Strong desire to engage with the customer and ensure they have a positive experience.
• Excellent oral and written communication skills.
• High energy and positive attitude.
• Professional personal appearance.

Responsibilities

• Greeting customers and discussing their vehicle repair and maintenance concerns.
• Working with your own team of technicians to whom you will direct vehicle work and consult about the needed repairs/service.
• Informing customers of any changes in service or when their vehicle is ready to be picked up.
• Responsible for communication with the customer as to the status of their vehicle from onset through delivery.
• Answering customer questions about their vehicle service and applicable warranty coverage.
• Advising the customer and coming up with a plan for their vehicle in the short and long term of the customer’s needs.
• Providing exceptional customer service throughout the customer experience.

Job description

Bill Jacobs BMW in Naperville, IL is seeking a Service Advisor to recommend proper vehicle care and explain the value of maintenance for optimal performance. The ideal candidate thrives in a fast-paced environment and has a customer-focused mindset.

You will work with a team of master technicians, guide repairs, keep customers informed from drop-off to delivery, and provide exceptional service. The dealership offers a strong support network, a loyal customer base, and opportunities for career