Luxury Auto Service Advisor

BMW of Loveland and Mini of Loveland; Loveland (CO); On-site; USD 45,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Sick Leave

401(k) with Company Benefits

Career Advancement Opportunities

Ongoing Professional Development

Team-Focused Culture

Community Involvement Opportunities

Award-Winning Dealership Environment

Job summary

BMW of Loveland in Loveland, CO is seeking a motivated Service Advisor to join our award-winning team. You will be the primary contact for service and repair needs, delivering an exceptional customer experience and maintaining high CSI scores.

This full-time role offers comprehensive benefits and a clear path for mentorship and professional development. Ideal candidates bring dealership or automotive service advising experience, strong communication skills, and the ability to multitask in a

Qualifications

• High school diploma or GED required.
• Valid driver's license with clean driving record.
• Automotive service advising or dealership experience.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and positive attitude.
• Basic computer and internet proficiency.

Responsibilities

• Deliver an exceptional customer experience and maintain CSI scores.
• Serve as the primary contact for service and repair needs.
• Schedule appointments and document customer concerns.
• Communicate with technicians for diagnoses and repair recommendations.
• Educate customers on repairs, maintenance, and preventative services.
• Set and manage expectations regarding timelines and costs.
• Ensure repair orders and documentation are accurate and compliant.
• Build lasting customer relationships through trust and transparency.
• Stay informed on BMW products, services, and industry trends.
• Participate in ongoing training, team meetings, and professional development.

Skills

Customer service

Communication

Multitasking

Problem-solving

Organizational skills

Professional appearance

Education

High school diploma or GED

Tools

Tekion DMS

Job description

BMW of Loveland in Loveland, CO is seeking a motivated Service Advisor to join our award-winning team. You will be the primary contact for service and repair needs, delivering an exceptional customer experience and maintaining high CSI scores.

This full-time role offers comprehensive benefits and a clear path for mentorship and professional development. Ideal candidates bring dealership or automotive service advising experience, strong communication skills, and the ability to multitask in a