BMW Service Writer

BMW of Loveland and Mini of Loveland; Loveland (CO); On-site; USD 45,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Sick Leave

401(k) with Company Benefits

Career Advancement Opportunities

Ongoing Professional Development

Team-Focused Culture

Community Involvement Opportunities

Award-Winning Dealership Environment

Job summary

BMW of Loveland in Loveland, CO is seeking a motivated Service Advisor to join our award-winning team. You will be the primary contact for service and repair needs, delivering an exceptional customer experience and maintaining high CSI scores.

This full-time role offers comprehensive benefits and a clear path for mentorship and professional development. Ideal candidates bring dealership or automotive service advising experience, strong communication skills, and the ability to multitask in a

Qualifications

• High school diploma or GED required.
• Valid driver's license with clean driving record.
• Automotive service advising or dealership experience.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and positive attitude.
• Basic computer and internet proficiency.

Responsibilities

• Deliver an exceptional customer experience and maintain CSI scores.
• Serve as the primary contact for service and repair needs.
• Schedule appointments and document customer concerns.
• Communicate with technicians for diagnoses and repair recommendations.
• Educate customers on repairs, maintenance, and preventative services.
• Set and manage expectations regarding timelines and costs.
• Ensure repair orders and documentation are accurate and compliant.
• Build lasting customer relationships through trust and transparency.
• Stay informed on BMW products, services, and industry trends.
• Participate in ongoing training, team meetings, and professional development.

Skills

Customer service

Communication

Multitasking

Problem-solving

Organizational skills

Professional appearance

Education

High school diploma or GED

Tools

Tekion DMS

Job description

Job Details

Job Location: BMW of Loveland - Loveland, CO 80538

Position Type: Full Time

Salary Range: $44,568.00 - $100,000.00 Commission

Are you passionate about delivering exceptional customer experiences and building a rewarding career in the automotive industry? BMW of Loveland, a John Elway Company, is seeking a motivated, customer-focused, and results-driven Service Advisor to join our award-winning team.

Compensation: $44,568 - $100,000 per year

Why Join BMW of Loveland?

We believe our employees are our greatest asset. That's why we invest in your success from day one through comprehensive training, mentorship, and career development opportunities.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Sick Leave
• 401(k) with Company Benefits
• Career Advancement Opportunities
• Ongoing Professional Development
• Team-Focused Culture
• Community Involvement Opportunities
• Award-Winning Dealership Environment

What You'll Do

• Deliver an exceptional customer experience and maintain high CSI (Customer Satisfaction Index) scores.
• Serve as the primary point of contact for all service and repair needs.
• Schedule appointments and accurately document customer concerns.
• Communicate effectively with technicians to ensure proper diagnosis and repair recommendations.
• Educate customers on necessary repairs, maintenance, and preventative services.
• Set and manage customer expectations regarding repair timelines and costs.
• Ensure all repair orders and documentation are accurate, complete, and compliant.
• Build lasting customer relationships through trust, transparency, and professionalism.
• Stay informed on BMW products, services, accessories, and industry trends.
• Participate in ongoing training, team meetings, and professional development opportunities.
• Assist in mentoring and supporting new team members.
• Consistently meet or exceed personal and departmental performance goals.

What We're Looking For

Required Qualifications

• High school diploma or GED.
• Valid driver's license with a clean driving record.
• Automotive service advising experience or dealership experience.
• Strong communication and customer service skills.
• Ability to multitask and perform effectively in a fast-paced environment.
• Professional appearance and positive attitude.
• Strong problem-solving and organizational skills.
• Basic computer and internet proficiency.

Preferred Qualifications

• 2+ years of BMW dealership experience.
• Experience with luxury automotive brands.
• Broad automotive mechanical and electrical knowledge.
• Tekion DMS experience.
• ASE certifications.
• Bilingual abilities.
• Experience working in a performance-based compensation environment.

Grow With Us

At BMW of Loveland, excellence begins with our people. We provide specialized training, hands-on coaching, and continuous professional development to help every team member reach their full potential. Join a team committed to delivering an exceptional experience for both employees and customers while building a long-term, rewarding career.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.