Luxury Auto: Customer Experience Coordinator

BMW of Asheville; Northfield Township (IL); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

401(k)

Paid time off

Paid training

Employee vehicle purchase plans

Health and wellness

Saturday lunches

Discounts on products and services

Sundays off

Job summary

Fields Jaguar Land Rover Northfield is seeking a friendly team member to join our dealership and provide a luxury experience to both internal and external customers. The role centers on warm greetings, appointment setting, and smooth administrative support in a fast-paced automotive environment.

Ideal candidates will bring strong communication skills, reliability, and the ability to multitask across in-person and phone interactions while upholding our standards of service and ethical conduct.

Qualifications

• Must be available to work every Saturday.
• Excellent communication and organizational skills.
• Experience using Microsoft Office suite.
• Ability to work effectively with customers, vendors, and employees while handling multiple tasks simultaneously.
• Must be willing to submit to a drug screen & background check.

Responsibilities

• Meet and greet customers professionally in person and on the phone.
• Create and set appointments for service.
• Provide basic information to callers with general inquiries.
• Handle customer complaints with integrity and poise.
• Provide general administrative and clerical support (mailing, scanning, faxing, copying).
• Maintain office supplies for the location.

Skills

Customer service

Communication

Multitasking

Teamwork

Professionalism

Tools

Microsoft Office Suite

Job description

Fields Jaguar Land Rover Northfield is seeking a friendly team member to join our dealership and provide a luxury experience to both internal and external customers. The role centers on warm greetings, appointment setting, and smooth administrative support in a fast-paced automotive environment.

Ideal candidates will bring strong communication skills, reliability, and the ability to multitask across in-person and phone interactions while upholding our standards of service and ethical conduct.