Customer Service Coordinator

Land Rover Jacksonville; Northfield Township (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan

Paid Time Off

Employee vehicle program

Wellness program

Sundays off

Job summary

Fields Jaguar Land Rover Northfield is looking for a positive team member to join our dealership and deliver a luxury experience to customers and colleagues alike. The role emphasizes customer service, organization, and professional communication in a fast-paced environment.

Responsibilities include greeting clients, scheduling service appointments, handling inquiries, solving issues with poise, and supporting general office tasks.

Qualifications

• Excellent communication and organizational skills.
• Ability to interact with customers, vendors and employees.
• Willingness to submit to drug screen and background check.
• Available to work every Saturday.

Responsibilities

• Meet and greet customers in person and on the phone.
• Create and set appointments for service.
• Provide general information to callers with inquiries.
• Handle customer complaints with integrity.
• Provide general administrative support including mailing, scanning, faxing, and copying.
• Maintain office supplies for the location.

Skills

Customer service

Communication

Organizational skills

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Fields Jaguar Land Rover Northfield is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships.

Being family-owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization. https://fieldsautogroup.hireology.careers/

What We Offer

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k), Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and Wellness, Saturday Lunches, Discounts on products and services; Sundays off.

Responsibilities

• Meet and greet customers professionally in-person & on the phone
• Create and set appointments for service
• Provide basic information to callers who have general inquiries
• Handle customer complaints with integrity and poise
• Provide general administrative and clerical support, including mailing, scanning, faxing, and copying
• Maintain office supplies for a specific location

Qualifications

• Must be available to work every Saturday
• Excellent communication and organizational skills
• Experience using Microsoft Office suite
• Ability to work effectively with customers, vendors, and employees while handling multiple tasks simultaneously
• Must be willing to submit to a drug screen & background check