Luxury Auto Collision Concierge

Chassis Master; Florida; On-site; USD 63,039,000 - 71,635,000; Full time

Benefits offered by this job

401(k) with matching

Health/dental/vision/Life insurance

LTD

STD

Paid time off

Seven paid holidays

Job summary

Chassis Master is seeking a Customer Service Representative to join our team at our luxury collision repair facility. You will be the first and last impression, building relationships, solving problems, and delivering a white-glove customer experience.

In this role, you will handle inquiries, schedule repairs, coordinate drop-offs, and guide customers through the repair process in a fast-paced setting. In-person hours are standard business hours, with a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required; associate's degree or certification a plus.
• 1+ years of customer service experience, ideally in automotive, collision repair, or dealership environment.
• Strong verbal and written communication skills, with the ability to stay calm, professional, and empathetic during difficult conversations.

Responsibilities

• Welcome every customer with professionalism, warmth, and confidence.
• Answer incoming phone calls and emails, providing exceptional service at every touchpoint.
• Schedule repair appointments and coordinate vehicle drop-offs and deliveries.
• Guide customers through the repair process, from initial contact through vehicle delivery.
• Communicate repair status updates to customers throughout the repair process, including delays, cost changes, or insurance issues.
• Coordinate rental vehicles and transportation logistics when needed.
• Collaborate with estimators, technicians, insurance representatives, and dealership partners to ensure a seamless repair experience.
• Review repair orders and documentation for accuracy.
• Process payments and complete vehicle delivery paperwork.
• Maintain customer files and ensure accurate documentation in CCC ONE.
• Assist with administrative tasks, including filing, scanning, and general office support.
• Help maintain a clean, organized, and welcoming reception area.
• Support the team wherever needed to deliver an exceptional customer experience.

Skills

Customer service

Communication

Problem solving

Organizational skills

Education

High school diploma or equivalent

Tools

CCC ONE

Job description

Chassis Master is seeking a Customer Service Representative to join our team at our luxury collision repair facility. You will be the first and last impression, building relationships, solving problems, and delivering a white-glove customer experience.

In this role, you will handle inquiries, schedule repairs, coordinate drop-offs, and guide customers through the repair process in a fast-paced setting. In-person hours are standard business hours, with a comprehensive benefits package.