Luxury Auto Care Client Experience Specialist

Automotive Elegance LLC; Andover (MA); Vor Ort; USD 30.000 - 34.000; Vollzeit

Benefits dieser Stelle

Health, Dental & Vision Insurance

401(k) with company match

Paid time off

Employer Paid Life Insurance

Health Savings Account

Zusammenfassung

Automotive Elegance in Andover, MA is seeking a Client Experience Specialist to greet clients in a luxury setting, educate them on PPF, ceramic coating, and detailing services, and drive revenue through premium packages and upsells. This full-time role emphasizes professionalism, coachability, and long-term growth.

No automotive experience is required; training will be provided. You will support the service team, manage CRM records, and help coordinate scheduling and invoicing in a premium

Qualifikationen

• Strong communication and interpersonal skills.
• Positive attitude, coachability, and professionalism.
• Organized and detail-oriented.
• Comfortable speaking with customers in person and on the phone.
• Competitive mindset with a team-first attitude.
• 1–3 years of customer service or sales experience preferred (retail or luxury experience is a plus).
• Passion for high-end vehicles or luxury products is a bonus.
• Seeking long-term growth — not just a job.

Aufgaben

• Greet and assist customers in a professional, luxury environment.
• Educate clients on PPF, ceramic coating, window tint, and detailing services.
• Recommend premium packages, add-ons, and bundled solutions.
• Provide accurate estimates and process invoices.
• Perform vehicle walk-arounds and documentation.
• Maintain detailed CRM records and follow up with cold leads and past clients.
• Coordinate scheduling with the service team for drop-offs and deliveries.
• Maintain a clean, organized front office.
• Assist with vehicle photos and social media content (a plus).

Kenntnisse

Communication skills

Customer service

Professionalism

Detail-oriented

Team player

Jobbeschreibung

Automotive Elegance in Andover, MA is seeking a Client Experience Specialist to greet clients in a luxury setting, educate them on PPF, ceramic coating, and detailing services, and drive revenue through premium packages and upsells. This full-time role emphasizes professionalism, coachability, and long-term growth.

No automotive experience is required; training will be provided. You will support the service team, manage CRM records, and help coordinate scheduling and invoicing in a premium