Luxury Alterations Operations Manager

Exemplar Luxury Group; Greenwich (CT); On-site; USD 85,808 - 107,260; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Employee discount

Job summary

Saks Global is seeking an Alterations Manager to lead the Alterations Associates across Saks Fifth Avenue Greenwich and Neiman Marcus Westchester, ensuring exceptional service and adherence to standards. Responsible for organizing processes, educating staff, and coordinating with the selling organization.

The role requires a 4-year degree preference, 3+ years of management experience, and knowledge of luxury alterations.

Qualifications

• 4 year degree preferred.
• 3+ years of management experience with comparable volume or a proven track record of success managing operations workforce and achieving results
• Fitting/tailoring experience in high-end or luxury merchandise setting is preferred, not required
• Ability to fit and perform alterations on a wide range of garments is preferred, not required
• Knowledge of Alterations industry including fabrication and styling of luxury merchandise.
• Proficiency in utilizing available technology, Word, Excel etc. is required. Must be flexible in scheduling as the business needs evening weekend and holiday schedules.

Responsibilities

• Organize and build structural processes
• Drive positive outcomes through objectives and measuring and monitoring progress and results successfully
• Create a professional work environment by communicating and exemplifying our company's standards of excellence.
• Create effective teamwork between the selling organization and the Alterations department.
• Maintain a consistently high level of customer service within the department by recruiting, selecting, training, and developing quality professional Alterations Associates.
• Deliver ongoing education, assessment and performance feedback to associates with regard to quality, productivity, service and alterations policy and procedures
• Ad hoc responsibilities as needed

Skills

People management

Quality awareness

Fitting/tailoring experience

Technical proficiency (Word/Excel)

Education

Bachelor's degree

Tools

Word

Excel

Job description

Saks Global is seeking an Alterations Manager to lead the Alterations Associates across Saks Fifth Avenue Greenwich and Neiman Marcus Westchester, ensuring exceptional service and adherence to standards. Responsible for organizing processes, educating staff, and coordinating with the selling organization.

The role requires a 4-year degree preference, 3+ years of management experience, and knowledge of luxury alterations.