Luxury Alterations Operations Lead

060 SAKS & CO LLC; New Jersey; On-site; USD 86,000 - 107,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) Retirement Plan

Employee Discount

Job summary

Neiman Marcus is seeking an Alterations Manager to lead the Alterations Associates and to provide outstanding service while meeting the demands of clients and the selling organization.

The role emphasizes organizing structural processes, achieving results, and maintaining a high standard of excellence in a luxury retail environment, with opportunities for career growth and a comprehensive benefits package.

Qualifications

• 4 year degree preferred.
• 3+ years of management experience with comparable volume or a proven track record of success managing operations workforce and achieving results.
• Fitting/tailoring experience in high-end or luxury merchandise setting is preferred, not required.
• Ability to fit and perform alterations on a wide range of garments is preferred, not required.
• Knowledge of Alterations industry including fabrication and styling of luxury merchandise.
• Proficiency in utilizing available technology, Word, Excel etc. is required.
• Must be flexible in scheduling as the business needs evening weekend and holiday schedules.

Responsibilities

• Organize and build structural processes.
• Drive positive outcomes through objectives and measuring and monitoring progress and results successfully.
• Create a professional work environment by communicating and exemplifying our company's standards of excellence.
• Create effective teamwork between the selling organization and the Alterations department.
• Maintain a consistently high level of customer service within the department by recruiting, selecting, training, and developing quality professional Alterations Associates.
• Deliver ongoing education, assessment and performance feedback to associates with regard to quality, productivity, service and alterations policy and procedures
• Ad hoc responsibilities as needed

Skills

Management experience

Customer service

Fitting/tailoring

Word/Excel

Education

4 year degree

Tools

Microsoft Word

Microsoft Excel

Job description

Neiman Marcus is seeking an Alterations Manager to lead the Alterations Associates and to provide outstanding service while meeting the demands of clients and the selling organization.

The role emphasizes organizing structural processes, achieving results, and maintaining a high standard of excellence in a luxury retail environment, with opportunities for career growth and a comprehensive benefits package.