Luxury Aesthetics Client Experience Concierge

ALEXIS LAUREN; Miami (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

ALEXIS LAUREN, based in Miami, seeks an experienced Client Experience Coordinator with a passion for aesthetics and luxury hospitality. The role focuses on client-facing excellence, scheduling efficiency, CRM outreach, and seamless treatment support.

Ideal candidates bring at least 1 year in aesthetics, plastics or cosmetic dermatology, plus strong communication and organizational skills. Retail or sales experience is a plus.

Qualifications

• Client experience coordinator with outstanding people skills and aesthetics experience.
• Energetic, positive attitude, loves helping others, understands luxury hospitality.

Responsibilities

• Answering multiple phone lines and assisting with treatment questions.
• Greet and check in clients, offer beverages, ensure they are taken care of.
• Manage the daily schedule to stay on time and efficient.
• Confirm client records with notes; familiarity with Zenoti an asset.
• Conduct lead outreach for new and existing bookings; CRM familiarity with Podium.
• Convert clients to Vault members and expand their skincare journey.
• Keep front desk organized; maintain rooms and hourly bathroom checks.
• Process payments at checkout.
• Respond to inquiries via phone, email, and text; arrange pre- and post-care.

Skills

People skills

Multi-tasking

Problem solving

Luxury hospitality

Tools

Podium CRM

Zenoti EMR

Job description

ALEXIS LAUREN, based in Miami, seeks an experienced Client Experience Coordinator with a passion for aesthetics and luxury hospitality. The role focuses on client-facing excellence, scheduling efficiency, CRM outreach, and seamless treatment support.

Ideal candidates bring at least 1 year in aesthetics, plastics or cosmetic dermatology, plus strong communication and organizational skills. Retail or sales experience is a plus.