Client Experience Coordinator

ALEXIS LAUREN; Miami (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

ALEXIS LAUREN, based in Miami, seeks an experienced Client Experience Coordinator with a passion for aesthetics and luxury hospitality. The role focuses on client-facing excellence, scheduling efficiency, CRM outreach, and seamless treatment support.

Ideal candidates bring at least 1 year in aesthetics, plastics or cosmetic dermatology, plus strong communication and organizational skills. Retail or sales experience is a plus.

Qualifications

• Client experience coordinator with outstanding people skills and aesthetics experience.
• Energetic, positive attitude, loves helping others, understands luxury hospitality.

Responsibilities

• Answering multiple phone lines and assisting with treatment questions.
• Greet and check in clients, offer beverages, ensure they are taken care of.
• Manage the daily schedule to stay on time and efficient.
• Confirm client records with notes; familiarity with Zenoti an asset.
• Conduct lead outreach for new and existing bookings; CRM familiarity with Podium.
• Convert clients to Vault members and expand their skincare journey.
• Keep front desk organized; maintain rooms and hourly bathroom checks.
• Process payments at checkout.
• Respond to inquiries via phone, email, and text; arrange pre- and post-care.

Skills

People skills

Multi-tasking

Problem solving

Luxury hospitality

Tools

Podium CRM

Zenoti EMR

Job description

ALEXIS LAURENis a luxurybeautycollective committed to delivering clinical excellence within an elevatedand highly curatedenvironment. We blendmedical-gradebeautytreatments withpersonalizedserviceforarefinedexperiencethat makes self-care feel effortless.This role is based in Miami.

THE ROLE:

Our clientexperiencecoordinator is a well-rounded individual with outstanding people skills and experience in aesthetics. An energetic person who has a positive attitude, loves helping others and understands luxury hospitality! Someone who is comfortable multi-tasking and canproblem solvewithout being told. You are theclients’first link to ALEXISLAURENand the highest level of care is our priority.The details matter!

DUTIES:

• Answering multiple phone lines andassistwith any treatment questions in a professional manner.
• Greet and check in clients, offerbeverageof theirchoiceand ensure they are taken care of.
• Manage the daily schedule to make sure it is on time and efficient.
• Confirm all client records have been recorded with any key notes added—familiarity withZenoti(EMR) a bonus.
• Conduct lead outreach for new and existing client bookings. Must be comfortable using a CRM—familiarity with Podium a bonus.
• Convert clients to The Vault members and enhance clients' skin journey by understanding larger menu of offerings.
• Keepfrontdeskextremely organized, ensure rooms are well kept and checkbathroomhourly.
• Check out clients and process payments.
• Respond to incoming client inquiries via phone,emailand text in a quick and efficient manner. Make sure they have any pre-care needed when booking an appointmentand post-care when following up.
• Receive mail and packages andputaway incorrectplace.
• Knowledge ofBiologiqueRecherche,SkinbetterScience andiSclinical a bonus.
• Must have injectables/ aesthetic knowledge

Requirements:

• At least 1 year working inaesthetics, plasticsurgeryor cosmetic dermatology practice.
• Retail and Sales Experience a plus.