Lux Spa & Retail Experience Leader

Hyatt Regency Dfw; Park City (UT); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Free room nights

Medical, dental and vision insurance

401K with company match

Free employee meals

Generous paid time off

Employee stock purchase plan

Ski pass

Excellent training and development

Job summary

Grand Hyatt Deer Valley in Park City, Utah, part of Hyatt Hotels Corporation, seeks a Director of Spa & Retail to lead spa and retail operations and deliver luxury guest experiences. The role includes overseeing daily operations, budgeting, and Camp Hyatt programming for young guests at a premier mountain resort.

The Director reports to the Director of Rooms and will drive guest satisfaction, revenue, and brand standards across spa, retail, and resort activities.

Qualifications

• Leadership experience in spa, wellness, or luxury hospitality operations.
• Strong knowledge of spa treatments and luxury guest service standards.
• Ability to lead teams, manage daily operations, and drive revenue.

Responsibilities

• Provide strategic leadership for daily spa operations and guest experiences.
• Oversee spa treatments, facilities, and service offerings to ensure quality and brand alignment.
• Lead daily team briefings and ensure service recovery where needed.
• Oversee retail operations, inventory, and product presentation to support profitability.
• Collaborate on promotions, marketing initiatives, and guest engagement to drive revenue growth.
• Maintain an elevated retail environment aligned with luxury positioning.

Skills

Spa leadership

Retail merchandising

Guest experience

Job description

Grand Hyatt Deer Valley in Park City, Utah, part of Hyatt Hotels Corporation, seeks a Director of Spa & Retail to lead spa and retail operations and deliver luxury guest experiences. The role includes overseeing daily operations, budgeting, and Camp Hyatt programming for young guests at a premier mountain resort.

The Director reports to the Director of Rooms and will drive guest satisfaction, revenue, and brand standards across spa, retail, and resort activities.