Director of Luxury Spa & Retail

Hyatt Taleo; Salt Lake City (UT); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Free room nights

Medical, Dental & Vision insurance

401K with company match

Free employee meal during shift

Paid time off

Tuition reimbursement

Employee ski pass

Training & development

Job summary

Grand Hyatt Deer Valley in Park City, Utah, seeks an experienced Director of Spa & Retail to lead our luxury spa, retail operations and Camp Hyatt programming for children, delivering elevated guest experiences.

You will drive daily spa operations, oversee merchandising, manage a high-performing team, and partner with sales and marketing to grow revenue while upholding brand standards.

Qualifications

• Leadership experience in spa, wellness, or luxury hospitality.
• Strong knowledge of spa treatments and guest service standards.
• Ability to drive revenue and manage daily operations.

Responsibilities

• Provide strategic and hands-on leadership for daily spa operations, ensuring seamless service delivery, operational efficiency, and adherence to luxury hospitality standards.
• Oversee spa treatments, facilities, and service offerings to ensure quality, consistency, and alignment with established brand standards.
• Monitor guest feedback, identify opportunities for improvement, and proactively implement service enhancements.
• Lead daily team briefings to communicate operational priorities, guest feedback, resort activities, and service expectations.
• Oversee retail operations, including merchandising, inventory management, product presentation, and sales performance.
• Collaborate with Sales and Marketing to develop and execute initiatives that drive awareness, guest participation, and revenue growth.
• Monitor departmental performance and identify opportunities to improve productivity, operational effectiveness, and financial results.
• Maintain an elevated retail environment that complements the resort’s luxury positioning and guest expectations.

Skills

Spa leadership

Wellness services

Retail merchandising

Luxury hospitality

Team leadership

Job description

Grand Hyatt Deer Valley in Park City, Utah, seeks an experienced Director of Spa & Retail to lead our luxury spa, retail operations and Camp Hyatt programming for children, delivering elevated guest experiences.

You will drive daily spa operations, oversee merchandising, manage a high-performing team, and partner with sales and marketing to grow revenue while upholding brand standards.