Lux Spa Operations Supervisor: Lead Team & Guest Experience

Davidson Hospitality Group; Clearwater (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Dental & Vision Coverage

Teledoc service

Pet Insurance

Job summary

Wyndham Grand Clearwater Beach, managed by Davidson Hospitality Group, is seeking a Spa Operations Supervisor to oversee daily spa operations, lead a high-performing team, and partner with leadership to ensure exceptional guest experiences.

The role emphasizes frontline guest service, staff development, and maintaining brand standards in a luxury resort setting with opportunities for career growth.

Qualifications

• 1-3 years of experience in a spa, hospitality, wellness, or luxury service environment.
• Previous supervisory or lead experience preferred.
• Strong passion for guest service, spa operations, and wellness experiences.
• Excellent communication and interpersonal skills; ability to lead by example.
• Proven ability to multitask in a fast-paced hospitality environment.
• Basic understanding of spa services, retail products, and scheduling systems.
• Strong organizational skills and attention to detail.
• Flexible schedule, including evenings, weekends, and holidays.
• Proficiency with basic computer systems and spa booking software preferred.

Responsibilities

• Support the daily spa operations, ensuring smooth, efficient, and guest-focused service delivery across all areas (front desk, treatment areas, retail).
• Supervise, coach, and motivate spa team members, including therapists, attendants, and front desk staff.
• Assist with staff scheduling, training, and onboarding, ensuring team members meet service and brand standards.
• Deliver and model exceptional customer service, resolving guest concerns promptly and professionally.
• Monitor spa cleanliness, safety, and overall facility presentation to maintain high-quality standards.
• Support retail operations, including product merchandising, inventory control, and sales performance.
• Assist leadership with payroll tracking, daily reports, and operational checklists.
• Ensure compliance with spa policies, procedures, and applicable health and safety regulations.
• Act as the point of contact during shifts, stepping in to support team members and handle operational needs in real time.
• Collaborate with Spa Manager/Director on initiatives to improve guest satisfaction, team engagement, and revenue performance.

Skills

Guest service

Leadership

Communication

Multitasking

Scheduling

Organizational skills

Flexibility

Spa software

Tools

Spa booking software

Basic computer systems

Job description

Wyndham Grand Clearwater Beach, managed by Davidson Hospitality Group, is seeking a Spa Operations Supervisor to oversee daily spa operations, lead a high-performing team, and partner with leadership to ensure exceptional guest experiences.

The role emphasizes frontline guest service, staff development, and maintaining brand standards in a luxury resort setting with opportunities for career growth.