Spa Operations Lead for Luxury Resort

Wyndham Grand Clearwater Beach; Clearwater (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical coverage (multi-tier)

Dental & Vision Coverage

Teledoc service

Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Wyndham Grand Clearwater Beach is seeking a dynamic Spa Operations Supervisor to support daily spa operations and lead a high-performing team. You will partner with spa leadership to ensure seamless service delivery and uphold brand standards in a luxury environment.

This hands-on role focuses on developing your leadership skills, driving guest satisfaction, and growing into a Spa Manager position while promoting wellness and service excellence.

Qualifications

• 1–3 years of experience in a spa, hospitality, wellness, or luxury service environment.
• Previous supervisory or lead experience preferred.
• Strong passion for guest service, spa operations, and wellness experiences.
• Excellent communication and interpersonal skills; ability to lead by example.
• Proven ability to multitask in a fast-paced hospitality environment.
• Basic understanding of spa services, retail products, and scheduling systems.
• Strong organizational skills and attention to detail.

Responsibilities

• Support the daily spa operations, ensuring smooth, efficient, and guest-focused service delivery across all areas (front desk, treatment areas, retail).
• Supervise, coach, and motivate spa team members, including therapists, attendants, and front desk staff.
• Assist with staff scheduling, training, and onboarding, ensuring team members meet service and brand standards.
• Deliver and model exceptional customer service, resolving guest concerns promptly and professionally.
• Monitor spa cleanliness, safety, and overall facility presentation to maintain high-quality standards.
• Support retail operations, including product merchandising, inventory control, and sales performance.
• Assist leadership with payroll tracking, daily reports, and operational checklists.
• Ensure compliance with spa policies, procedures, and applicable health and safety regulations.
• Act as the point of contact during shifts, stepping in to support team members and handle operational needs in real time.
• Collaborate with Spa Manager/Director on initiatives to improve guest satisfaction, team engagement, and revenue performance.

Skills

Supervisory experience

Spa operations

Guest service

Communication

Multitasking

Job description

Wyndham Grand Clearwater Beach is seeking a dynamic Spa Operations Supervisor to support daily spa operations and lead a high-performing team. You will partner with spa leadership to ensure seamless service delivery and uphold brand standards in a luxury environment.

This hands-on role focuses on developing your leadership skills, driving guest satisfaction, and growing into a Spa Manager position while promoting wellness and service excellence.