Lux Spa Concierge: Elevate Guest Experience & Retail

Montage International; Bluffton (AL); On-site; USD 19,000 - 30,000; Full time

Job summary

Montage International's Spa Concierge will greet guests, assist during check-in and check-out, and handle spa reservations, while promoting retail and driving revenues. The role partners with the spa team to support the property's goals and uphold the company’s values of exceptional service and discretion.

The ideal candidate has 2–3 years of guest-service experience in luxury hotel or spa settings, excellent English communication, and strong computer skills.

Qualifications

• High school or equivalent education required.
• 2–3 years of customer service experience in a hotel or Spa environment.
• Working knowledge of spa services and products.
• Possess basic math skills and have the ability to accurately handle billing.
• Ability to communicate clearly and speak, read, write and understand English eloquently.
• Advanced skills in Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet and welcome guests to the Spa and assist with inquiries.
• Assist with spa reservations and guest requests to ensure timely, courteous service.
• Support daily spa operations and promote retail offerings to boost sales.

Skills

Customer service

Communication skills

English proficiency

Teamwork

Attention to detail

Education

High school diploma or equivalent

Bachelor’s Degree (preferred)

Tools

Word

Excel

PowerPoint

Outlook

Job description

Montage International's Spa Concierge will greet guests, assist during check-in and check-out, and handle spa reservations, while promoting retail and driving revenues. The role partners with the spa team to support the property's goals and uphold the company’s values of exceptional service and discretion.

The ideal candidate has 2–3 years of guest-service experience in luxury hotel or spa settings, excellent English communication, and strong computer skills.