Lux Spa Concierge: Elevate Guest Experience & Bookings

Heritage Hotels & Resorts, Inc.; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts across Heritage

Complimentary meals during shifts

Free employee parking

Growth opportunities

New Mexico pride

Job summary

Heritage Hotels & Resorts invites a Spa Receptionist to join our luxury spa team in New Mexico. You will greet guests, provide tours of spa facilities, and handle phone and in-person bookings to ensure a smooth, welcoming experience.

You will also promote spa services and retail products to enhance the guest journey. This role requires excellent communication, strong organizational skills, and a polished, professional appearance for a luxury hospitality environment with opportunities for growth

Qualifications

• Exceptional interpersonal and communication skills with the ability to create a warm, welcoming, and professional first impression for all guests.
• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced, guest-facing environment.
• High attention to detail to ensure accuracy in scheduling, billing, and guest preferences.
• Ability to remain calm, composed, and solution-oriented when handling guest requests or concerns.
• Proficiency with scheduling systems, point-of-sale systems, and general computer applications such as Microsoft Office or Google Suite.
• Strong teamwork and collaboration skills with the ability to communicate effectively with therapists, spa leadership, and other hotel departments.
• Basic understanding of spa services, treatments, and retail products with the ability to confidently guide guest selections.
• Professional presentation and demeanor aligned with a luxury hospitality environment.

Responsibilities

• Greet clients warmly as they enter the spa and provide tours and information related to spa features and services.
• Answer the telephone professionally by identifying yourself, your department and offering assistance.
• Book appointments by phone or in person and accurately record transactions in the reservation system.
• Promote spa services and effectively recommend retail products to enhance the guest experience.
• Maintain proper opening and closing procedures and handle transactions responsibly and accurately.
• Follow daily checklists and operational procedures as outlined for spa reception and attendant duties.
• Maintain a well-groomed, professional appearance including clean uniform and name tag.
• Follow all safety and health regulations including PPE protocol policies.
• Maintain spa rooms, public areas and front-of-house spaces in a clean, comfortable and guest-ready condition.
• Support inventory control for supplies, equipment and merchandise and communicate reordering needs as necessary.
• Keep men’s and women’s spa areas clean, orderly and properly stocked throughout the shift.
• Assist in training newer staff on front desk procedures to ensure efficient performance and consistency in service standards.
• Carry out deep cleaning tasks and special projects as assigned.
• Other duties as assigned are consistent with the functions of this position as needed at any of the properties.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Calm under pressure

Scheduling software

POS systems

Office software

Teamwork

Spa knowledge

Professional appearance

Education

High school diploma or equivalent

Tools

Scheduling software

POS systems

Microsoft Office / Google Suite

Job description

Heritage Hotels & Resorts invites a Spa Receptionist to join our luxury spa team in New Mexico. You will greet guests, provide tours of spa facilities, and handle phone and in-person bookings to ensure a smooth, welcoming experience.

You will also promote spa services and retail products to enhance the guest journey. This role requires excellent communication, strong organizational skills, and a polished, professional appearance for a luxury hospitality environment with opportunities for growth