Lux Spa Concierge — Create Memorable Guest Experiences

Pacific Hospitality Group; Napa, Northern (CA, KY); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Pacific Hospitality Group is seeking a Spa Concierge at The Meritage Resort & Spa in Napa, CA. The role is the first point of contact for guests, handling reservations, payments, and retail assistance to create a seamless spa experience.

The position emphasizes excellent guest service, knowledge of spa offerings, and smooth collaboration with spa staff. Training is provided, with a requirement to maintain a polished appearance and professional demeanor.

Qualifications

• Previous guest service, hospitality, or spa experience is preferred but not required.
• Candidates should demonstrate a professional, welcoming demeanor and a guest-first approach.
• Ability to learn spa services and hotel systems, with training provided as needed.

Responsibilities

• Welcome and assist guests with a warm, professional approach.
• Manage spa reservations, appointments, and confirmations for an efficient guest experience.
• Provide information on spa services, hours, and retail offerings; guide guests through their visit.
• Process payments accurately and maintain guest account information.
• Support daily operations, coordinating with teams to enhance guest service.

Skills

Guest service

Hospitality

Spa knowledge

Communication skills

Tools

Hotel systems

Telephone systems

Basic computer programs

Job description

Pacific Hospitality Group is seeking a Spa Concierge at The Meritage Resort & Spa in Napa, CA. The role is the first point of contact for guests, handling reservations, payments, and retail assistance to create a seamless spa experience.

The position emphasizes excellent guest service, knowledge of spa offerings, and smooth collaboration with spa staff. Training is provided, with a requirement to maintain a polished appearance and professional demeanor.