Lux Spa Attendant - Guest Experience & Cleanliness

Fairmont Hotels & Resorts; New Orleans (LA); On-site; USD 18,000 - 25,000; Full time

Job summary

Fairmont Hotels & Resorts in New Orleans seeks a dedicated Spa Attendant to uphold the highest standards of cleanliness and guest service in our luxury spa. You will maintain treatment areas, assist with supplies, and support therapists, reception, and operations to ensure exceptional guest experiences.

This role requires a polished appearance, strong organizational skills, and flexibility to work mornings, evenings, weekends, and holidays as needed.

Qualifications

• Previous spa, hospitality, housekeeping, wellness, fitness, or guest service experience preferred.
• Luxury hotel or spa experience preferred.
• Strong organizational and time-management skills.
• Excellent guest service and interpersonal communication abilities.
• Ability to work independently and collaboratively within a team environment.
• Professional appearance and polished demeanor required.
• Ability to maintain cleanliness and attention to detail in guest-facing environments.
• Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required.
• High school diploma or equivalent preferred.
• Must be legally authorized to work in the United States

Responsibilities

• Maintain cleanliness, sanitation, and organization of spa treatment areas, locker rooms, lounges, fitness spaces, restrooms, and guest amenities areas
• Restock towels, robes, linens, beverages, toiletries, and spa supplies throughout the shift
• Ensure spa facilities are consistently maintained in accordance with luxury hospitality and cleanliness standards
• Greet guests professionally and assist with spa orientation, facility information, and guest requests as needed
• Support Spa Reception, Therapists, and operational teams to ensure smooth daily operations and exceptional guest experiences
• Monitor guest areas regularly to maintain cleanliness, safety, and presentation standards
• Assist with laundry collection, linen organization, and distribution of spa supplies as assigned
• Respond promptly and professionally to guest concerns, requests, and service recovery opportunities
• Follow all sanitation, workplace safety, and hotel operational procedures
• Maintain confidentiality and professionalism while interacting with guests and team members
• Support spa events, wellness programs, VIP experiences, and operational initiatives as assigned
• Uphold luxury hospitality standards through professionalism, appearance, and attentive guest service

Skills

Guest service

Time management

Interpersonal communication

Hospitality

Attention to detail

Education

High school diploma or equivalent

Job description

Fairmont Hotels & Resorts in New Orleans seeks a dedicated Spa Attendant to uphold the highest standards of cleanliness and guest service in our luxury spa. You will maintain treatment areas, assist with supplies, and support therapists, reception, and operations to ensure exceptional guest experiences.

This role requires a polished appearance, strong organizational skills, and flexibility to work mornings, evenings, weekends, and holidays as needed.