Lux Resort Reservations Specialist

Omni Hotels & Resorts; Bretton Woods (NH); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Long-Term Housing Options Available

Weekly pay cycle

Complimentary meals in cafeteria

Job summary

Omni Mount Washington Resort & Spa in Bretton Woods, New Hampshire, is seeking a Reservations professional to manage guest bookings, confirmations, and related duties. The role requires handling group requests, updates, and communications to ensure excellent guest experiences.

The position offers a dynamic work environment with opportunities to grow within Omni Hotels & Resorts. Flexibility to work nights, weekends, and holidays is essential to meet guest needs.

Qualifications

• Must be available to work flexible hours including nights, weekends, and holidays.
• Respond to clients in a timely manner.
• Actively communicate with internal team members to ensure guest satisfaction.
• Ability to identify areas that require attention without always being directed to do so

Responsibilities

• Create/modify/cancel reservations.
• Process confirmations and deposits, issue receipts.
• Review No-Show reservations and cancellation penalties.
• Balance the house for oversell dates.
• Assist Groups with rooming lists and group bookings.
• Maintain up-to-date knowledge of resort services and events.
• Handle guest correspondence and reservation updates in third-party extranets.
• Coordinate with Sales and Conference Services on group questions.

Skills

Customer service

Communication

Team collaboration

Attention to detail

Job description

Omni Mount Washington Resort & Spa in Bretton Woods, New Hampshire, is seeking a Reservations professional to manage guest bookings, confirmations, and related duties. The role requires handling group requests, updates, and communications to ensure excellent guest experiences.

The position offers a dynamic work environment with opportunities to grow within Omni Hotels & Resorts. Flexibility to work nights, weekends, and holidays is essential to meet guest needs.