Luxury Resort Housekeeping Director — Ops & Standards

Boar's Head Resort; Charlottesville (VA); Sur place; USD 75 000 - 110 000; Plein temps

Résumé du poste

Boar's Head Resort seeks a Director of Housekeeping to lead all Housekeeping and Public Space operations, ensuring the highest cleanliness standards and guest satisfaction. The role manages staffing, budgeting, inventory, and quality assurance while aligning with Forbes Travel Guide and AAA Four Diamond expectations.

The candidate should be a hands-on leader with strong organizational and communication skills, capable of developing a diverse team and promoting a culture of accountability and

Qualifications

• High school diploma.
• Minimum 3 years of housekeeping supervisory/managerial experience, preferably in luxury properties.
• Experience with Property Management Systems (Agylisis V1 preferred).

Responsabilités

• Direct, supervise, and coordinate all Housekeeping and Public Space operations to maintain a clean, safe, and well-maintained resort.
• Ensure adherence to Boar's Head policies, procedures, and quality standards.
• Conduct daily inspections of guest rooms and public areas, ensuring cleanliness, presentation, and safety standards are met.
• Train and monitor employees on BH, Forbes Travel Guide, and AAA Four Diamond standards.
• Manage departmental wages, payroll, and operating expenses to meet budget expectations.
• Oversee inventory, purchasing, distribution, and cost control of linens, cleaning & guest supplies, uniforms, and equipment.
• Establish staffing and productivity standards to maintain operational efficiency.
• Maintain staffing guides and monitor open job requisitions.
• Coordinate with Engineering for timely work orders and preventative maintenance.

Connaissances

Staff management

Budget oversight

Communication

Training

Quality standards

Description du poste

Boar's Head Resort seeks a Director of Housekeeping to lead all Housekeeping and Public Space operations, ensuring the highest cleanliness standards and guest satisfaction. The role manages staffing, budgeting, inventory, and quality assurance while aligning with Forbes Travel Guide and AAA Four Diamond expectations.

The candidate should be a hands-on leader with strong organizational and communication skills, capable of developing a diverse team and promoting a culture of accountability and