Lux Residences Door Attendant & Concierge

Mandarin Oriental Hotel Group Limited; Beverly Hills (CA); On-site; USD 75,768,000 - 82,656,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Retirement Plans

Competitive Salaries

Job summary

Mandarin Oriental Residences, Beverly Hills is seeking a Door Person to join the Residences team. This role focuses on creating a delightful arrival and departure experience for Residents, initiating contact at the Residential entrance, and supporting the Concierge team with deliveries and guest requests.

Based at the Residences, the Door Person reports to the Residence Manager and ensures a pristine 5-star lobby environment while upholding all Residential policies and procedures.

Qualifications

• Two years luxury hotel or condominium concierge experience.
• Excellent overall communication skills in English.
• Able to multi-task and remain composed.
• Able to work well in a team environment.
• Able to stand for the entirety of shift.
• Professional appearance and demeanor.

Responsibilities

• Initiate contact with Residents entering and departing the Residences, while opening and closing the Residential entrance door.
• Assist Residents with luggage and load luggage onto carts for Residential team delivery including providing baggage checks for Residents.
• Receive and deliver residents packages, special deliveries, and mail.
• Assist Residents with car doors.
• Responsible for flow of street traffic outside the property.
• Escort Residents to their destination.
• Maintain the cleanliness of the entrance.
• Handle delivering and storing of Residents items/baggage.
• Maintain complete knowledge and comply with all Residential policies and procedures.
• Greet, welcome, and anticipate every Resident and guests and their needs.
• Ensure every Resident receives a fond farewell.
• Accommodate all Residents requests expediently and courteously. Follow up with designated Residential personnel to ensure completion of request.
• Ensure that the Front Door is always attended.
• Assist the Residential Concierge team with desk coverage and responsibilities, package and luggage deliveries when required.
• Ability to maintain confidentiality of all Residential guest information and pertinent hotel data.
• Create special conversations with guests which identify personal preferences to build each resident's profile history.
• Be proactive and anticipate the complete requirements to make the experience a success.
• Inquire as to the success or enjoyment of recommendations made.
• Be knowledgeable of all in-house and arriving residents.
• Be aware of all known happenings company wide.
• Arrange package delivery and pickup for residents.
• Maintain the presentation standards of a 5-star lobby, including light vacuuming and dusting.

Skills

Luxury concierge experience

Excellent communication

Multi-tasking

Team player

Professional appearance

Flexible schedules

Stand for shift

Job description

Mandarin Oriental Residences, Beverly Hills is seeking a Door Person to join the Residences team. This role focuses on creating a delightful arrival and departure experience for Residents, initiating contact at the Residential entrance, and supporting the Concierge team with deliveries and guest requests.

Based at the Residences, the Door Person reports to the Residence Manager and ensures a pristine 5-star lobby environment while upholding all Residential policies and procedures.