Lux Night Front Desk Agent – 5-Star Guest Experience

Hôtel Swexan; Dallas (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

The Night Audit Agent at Hôtel Swexan will work under Front Office leadership and oversee daily front office operations, delivering an exceptional guest experience. This on-site role is based in Dallas and requires the ability to greet guests and coordinate with all hotel departments.

Candidates should have prior luxury-hotel front desk experience, knowledge of Forbes and AAA standards, and the ability to multitask while maintaining a professional appearance.

Qualifications

• Previous experience in Front Desk role in a luxury hotel.
• Knowledge of Forbes Travel Guide 5 Star and AAA 5 Diamond standards preferred.
• High School diploma or equivalent required.
• Operational knowledge of Microsoft Office suite.
• Ability to stand for long periods and multi-task while remaining detail oriented.

Responsibilities

• Greet all guests, monitor and answer phones, and respond to guest needs.
• Utilize hotel systems to create and ensure seamless experiences for all guests.
• Check guests into or out of the hotel, assigning rooms according to availability or special requests.
• Coordinate guest experience with all hotel departments.
• Maintain great communication and teamwork with Front Office team and other departments within the hotel.
• Process payment and provide receipts to guests.
• Answer questions about the property or local area attractions and assist with transportation or reservations.
• Assist Concierge, PBX, Guest Relations, and Room Reservations.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Ensure uniform and personal appearance are clean and professional.
• Other duties as assigned.

Skills

Front Desk experience

Stand for long periods

Multi-task / detail oriented

Guest service excellence

Education

High School diploma or equivalent

Tools

Microsoft Office suite

Job description

The Night Audit Agent at Hôtel Swexan will work under Front Office leadership and oversee daily front office operations, delivering an exceptional guest experience. This on-site role is based in Dallas and requires the ability to greet guests and coordinate with all hotel departments.

Candidates should have prior luxury-hotel front desk experience, knowledge of Forbes and AAA standards, and the ability to multitask while maintaining a professional appearance.