Door Attendant - The Ritz-Carlton

Sage Hospitality Group; Chicago (IL); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

Employee Assistance Program

Hotel/restaurant discounts

Job summary

The Ritz-Carlton, Chicago is seeking a Door Attendant to welcome guests with warmth and professionalism at the entrance, ensuring a seamless first impression. You will respond promptly to guest requests and assist with arrivals and departures, while maintaining a polished and hospitable presence throughout shifts.

Responsibilities include greeting guests, helping with luggage, coordinating transportation, and promoting on-site amenities.

Qualifications

• Fluent in oral and written English.
• Knowledge of local establishments and community.
• Ability to see objects and people at a distance.
• Clear verbal communication and ability to follow instructions.

Responsibilities

• Greet guests upon arrival and assist with directions and transportation.
• Assist with luggage handling for arrivals and departures.
• Promote the property's amenities and restaurants to guests.
• Maintain a friendly, courteous demeanor at all times.
• Guide guests to fire exits when necessary and provide directions.

Skills

Customer service

Fluent English

Communication

Observation

Education

High School diploma

Job description

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz‑Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests can spend their days exploring the city—from shopping along Michigan Avenue to viewing renowned works at the Art Institute. Yet the moment they arrive at our doors, their luxury experience truly begins.

As a Door Attendant, you set the tone for every stay with a warm welcome, polished professionalism, and an instinct for anticipation. Whether greeting guests by name, assisting with arrivals and departures, coordinating transportation, or ensuring the entrance is always pristine and inviting, you create a seamless first impression that reflects the legendary service of The Ritz‑Carlton. Your presence communicates confidence, care, and genuine hospitality—before a single word is spoken.

Recognized as the gold standard of hospitality, The Ritz‑Carlton selects only the most passionate and service‑driven professionals. As one of our Ladies and Gentlemen, you will embody the values that define the world’s finest luxury brand. In a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other—beginning at the very front door.

Under general supervision, provides an excellent and attentive guest arrival experience which may include porter services to hotel guests. Ensures their satisfaction and comfort by promptly and courteously responding to guest requests.

• Upon arrival and departure, greets and assists guests with directions, answering questions, calling transportation and assisting with any requests.
• Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
• Responds to inquiries and promotes the property’s amenities and restaurants.
• Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
• Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
• Use empowerment to exceed associate and guest expectations and resolve conflicts.
• Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Points out to each guest the fire exits, usage of TV and A/C and provides ice.
• Performs other duties as assigned, requested or deemed necessary by management.

Education/Formal Training

High School diploma or equivalent

Experience

None

Knowledge/Skills

• Must have general knowledge of basic customer service skills and be fluent in oral and written English.
• Must have knowledge of local establishments, businesses and the surrounding community in general.
• Must be able to see objects and people at a distance.
• Must be able to communicate verbally and understand and follow verbal instruction.
• Must be able to use tact and understanding when dealing with a variety of customer service problems.

Physical Demands

• Must be able to grasp handles, carry bundles and lift packages.
• Must be able to continually lift and carry up to 65lbs throughout the hotel during entire shift.

Environment

Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements, primarily an outdoor position.

Benefits

• Medical, dental, & vision insurance
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more

$14 - $16/hourly + tips