Lux Front Desk Concierge: Elite Guest Experience

The Gwen Chicago; Chicago (IL); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

401(k) Match

Hotel Discounts

YouDecide Discount

Pet Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Job summary

The Gwen Chicago is seeking a courteous Front Desk Associate to warmly welcome guests, manage registrations, and assist with checkout. You will handle room keys, process payments, and balance the house bank while providing information on local attractions.

Strong communication and calculator skills are essential to resolve guest requests, upsell brand programs, and maintain a seamless guest experience in a luxury setting.

Qualifications

• Hotel experience preferred.
• Ability to perform moderate math with a calculator.
• Excellent verbal and written communication.
• Ability to stand and move throughout front office.
• Ability to input information on a computer system.
• Ability to handle difficult customers with diplomacy.

Responsibilities

• Greet customers with a friendly welcome.
• Complete registration and input guest information.
• Code electronic keys and manage room assignments.
• Handle payments and balance a house bank.
• Post charges to guest rooms.
• Assist with check-out and resolve guest issues.
• Answer phone promptly and convey messages.
• Close guest accounts and ensure guest satisfaction.

Skills

Customer service

Communication

Cash handling

Computer literacy

Conflict resolution

Tools

POS system

Job description

The Gwen Chicago is seeking a courteous Front Desk Associate to warmly welcome guests, manage registrations, and assist with checkout. You will handle room keys, process payments, and balance the house bank while providing information on local attractions.

Strong communication and calculator skills are essential to resolve guest requests, upsell brand programs, and maintain a seamless guest experience in a luxury setting.