Luxury Bell & Luggage Attendant — Guest Concierge

The Gwen Chicago; Chicago, Northern (IL, KY); Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health, dental, vision

Free lunch

Ventra transit benefit

Uniforms provided

401(k) with matching

DailyPay access

Job summary

The Gwen Chicago is seeking a guest services associate to welcome guests and assist with luggage, parking, and valet tasks. You will explain hotel facilities, coordinate with front desk, and help ensure a smooth arrival and departure experience.

Responsibilities include maintaining lobby areas, managing luggage, and supporting airport transfers when needed. A high school diploma is required and a valid driving record is essential for the role.

Qualifications

• High school diploma or equivalent required.
• Hotel experience preferred.
• Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.
• Ability to drive vans, limousines, and automobiles.
• Must have an excellent driving record as verified by a Motor Vehicle Report.
• Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 75 lbs.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Tasks may involve bending, stooping, kneeling and/or walking.
• Effective verbal and written communication skills.
• Ability to adapt communication style to different audiences.

Responsibilities

• Show guests to room and assist with luggage.
• Explain hotel facilities and hours of operation.
• Check luggage for guests for day and overnight.
• Maintain lobby, bell stand and baggage room cleanliness.
• Open doors and greet guests politely.
• Post daily events and entertainment boards in the lobby.
• Communicate across shifts using intershift log.
• Deliver messages and valet to guest rooms.
• Assist with airport pickups/drop-offs when needed.
• May perform valet duties as required.

Skills

Guest communication

Driving

Customer service

Luggage handling

Verbal and written communication

Education

High school diploma or equivalent

Job description

The Gwen Chicago is seeking a guest services associate to welcome guests and assist with luggage, parking, and valet tasks. You will explain hotel facilities, coordinate with front desk, and help ensure a smooth arrival and departure experience.

Responsibilities include maintaining lobby areas, managing luggage, and supporting airport transfers when needed. A high school diploma is required and a valid driving record is essential for the role.