Lux Flier Experience Associate – Premium Guest Service

BLADE; New York (NY); On-site; USD 28,413 - 40,467; Full time

Job summary

BLADE is seeking a dynamic Flier Experience Associate in New York to greet guests, manage check-ins, and coordinate ground transportation, delivering a premium, personalized travel experience.

You will maintain the lounge, manage inventory, record guest preferences, and upsell BLADE services while upholding confidentiality and high professional standards in a fast-paced, customer‑facing environment. Shifts include weekends; seasonal employment.

Qualifications

• Two years’ experience at a front desk at a hotel, restaurant, spa/fitness center preferred. Prior experience in a luxury environment is a huge plus.
• Must be over 18 years old, able to commute via mass transit or have your own transportation, and a valid driver’s license

Responsibilities

• Acting as an ambassador of the brand by providing guests any reservation updates, pertinent information, lists of BLADE amenities, ground transport recommendations, etc.
• Confirming all necessary information (using electronic tablets) such as passenger lists, flight status, as well as any other item that may support efficient and timely check-in processes.
• Offering and serving refreshments to passengers and maintaining the cleanliness of the lounge.
• Managing inventory orders and ensuring that the lounge is appropriately stocked.
• Ensuring that any guest preferences are recorded on the passenger profile and are well introduced to the appropriate departments for follow-up.
• Directing or escorting guests to their aircraft or ground transportation and providing help with luggage.
• Quick adeptness to lounge operations, service and experience to be able to work in different lounges through the Manhattan area as necessary exemplifying BLADE Flier Experience standards.
• Respond promptly and tactfully to any guest request or complaint that may arise.
• Make sure that any irregularities and discrepancies are recorded on the departmental Slack channel and brought to the attention of the appropriate team leader.
• Keeping all Flier, guest and company data confidential and exhibit high levels of discretion.
• Organizing and maintaining the front desk/counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth travel in/out procedures.
• Familiarizing with all BLADE services, to be able to address, assist and actively upsell to guests.
• Maintaining excellent relationships within the Flier Experience Department and familiarizing oneself with the operations and priorities of all other departments.
• Prioritizing safety in everything you do and reporting all incidents immediately to senior management.
• Arrange ground transportation for passengers for upcoming flights and ensure the car is waiting/staged for them when they land.

Skills

Hospitality

Customer service

Communication skills

Flexibility

Physical stamina

Job description

BLADE is seeking a dynamic Flier Experience Associate in New York to greet guests, manage check-ins, and coordinate ground transportation, delivering a premium, personalized travel experience.

You will maintain the lounge, manage inventory, record guest preferences, and upsell BLADE services while upholding confidentiality and high professional standards in a fast-paced, customer‑facing environment. Shifts include weekends; seasonal employment.