Flier Experience Associate

BLADE; New York (NY); On-site; USD 34,440 - 48,216; Part time

Job summary

A global air mobility platform is seeking a part-time Flier Experience Associate to provide exceptional service to guests at Westchester County Airport. This dynamic role involves managing guest interactions and coordinating transportation while ensuring meticulous attention to detail. Ideal candidates will have customer service experience, great communication skills, and the ability to work in a fast-paced, outdoor environment. Flexibility in scheduling is essential for this temporary position, with a pay rate of $25-$35 per hour.

Qualifications

• Two years of experience in a customer service role.
• Must be over 18 years old.
• Ability to work a flexible schedule.
• Great communication skills with attention to detail.
• Ability to lift up to 50lbs.

Responsibilities

• Act as an ambassador of the brand to provide guest information.
• Ensure efficient and timely check-in processes.
• Manage inventory for the heliport for each flight.
• Record guest preferences on passenger profiles.
• Direct guests to their aircraft or transportation.
• Briefly inspect ground vehicles and aircraft.

Skills

Communication skills

Customer service experience

Ability to perform under pressure

Attention to detail

Job description

Blade is a rapidly growing global air mobility platform utilizing a technology-powered, asset light model with unrivaled brand recognition. Blade is focused on efforts to assist the aviation industry in order to accelerate its transition from conventional aircraft to quieter, cleaner Electric Vertical Aircraft (“EVA”), expand new air mobility routes, grow our network of captive passenger infrastructure, and continue to develop our consumer-to-cockpit technology stack.

Job Overview

We are seeking a dynamic and service-oriented Flier Experience Associate to join the BLADE team in a part-time, temporary capacity. This role is in Westchester County, NY.

In this guest-facing role, you will be the face of the brand, delivering exceptional hospitality and seamless service throughout every step of the flier journey. From greeting guests and managing check-ins to coordinating ground transportation and anticipating individual preferences, this role is key to creating a premium, personalized travel experience. The ideal candidate thrives in a fast-paced environment, exudes professionalism and warmth, and is passionate about delivering best-in-class service with meticulous attention to detail.

Responsibilities

• Act as an ambassador of the brand by providing guests reservation updates, pertinent information, lists of BLADE amenities, ground transport recommendations, etc. as needed.
• Confirm all necessary information (using electronic tablets) such as passenger lists, flight status, as well as any other item that may support efficient and timely check-in processes.
• Manage inventory for the heliport to ensure all needed items are in stock for each flight.
• Ensure that any guest preferences are recorded on the passenger profile and are well introduced to the appropriate departments for follow-up.
• Direct or escort guests to their aircraft or ground transportation and provide help with luggage.
• Quickly adapt to nuances of working at different BLADE stations.
• Make sure any irregularities and discrepancies are recorded on the departmental Slack channel and brought to the attention of the appropriate team leader.
• Exhibit high levels of discretion by keeping all flier, guest, and company data confidential.
• Organize and maintain the front desk/counter, ensuring all materials and supplies are readily available and accessible to expedite smooth travel in/out procedures.
• Effectively communicate with pilots, ground crew, flight attendants, and potentially third-party personnel using radios and headsets.
• Familiarize yourself with all BLADE services and departments, to be able to address, assist and actively upsell to guests.
• Prioritize safety in everything you do and report all incidents immediately to senior management.
• Arrange ground transportation for passengers for upcoming flights and ensure the car is waiting/staged for them when they land.
• Perform walk-around inspections, basic safety checks on ground vehicles and aircrafts, and ensure ramp areas are clear of FOD (Foreign Object Debris).

Required

• Two years experience is a customer service role.
• Must be over 18 years old
• Must be able to commute to Westchester County Airport (HPN) station via mass transit or have your own transportation.
• Ability to work a flexible schedule from 2/23-4/30 including; on-call rotations, Saturdays & Sundays, early mornings, evenings, and holidays.
• Possesses great communication skills, with the ability to present and speak with confidence and attention to detail.
• Ability to perform with grace under pressure.
• Ability to be sensitive to cultural nuances.
• Outdoor Work: The majority of the work takes place outdoors on the airport ramp or cargo areas, exposed to various weather conditions.
• Regularly required to stoop, kneel, bend, crouch.
• Must be able to stand for extended periods of time.
• Must be able to lift up to 50lbs as required.
• Prior experience in a luxury environment is a huge plus.
• Prior experience at a front desk at a hotel, restaurant, spa/fitness center highly preferred.

You will receive a base salary at the rate of $25-$35/hour, less all applicable deductions and withholdings. Such salary will be paid in accordance with the Company’s regular payroll practice, which is currently bi-weekly.

Classification

As a non-exempt employee, you will be eligible for overtime as per state guidelines.