Flier Experience Associate - Southampton

BLADE; New York (NY); On-site; USD 2,755,200 - 4,132,800; Full time

Job summary

BLADE is seeking a dynamic Flier Experience Associate in New York to greet guests, check-ins, and coordinate ground transportation, delivering a premium travel experience. You will uphold brand standards, upsell services, and maintain lounge operations across Manhattan lounges.

The role requires at least two years of front desk experience in luxury settings, the ability to stand for long periods, and flexibility to work weekends/holidays.

Qualifications

• Two years’ front desk experience in hotel, restaurant, or luxury setting.
• Must be 18 years or older and able to commute via mass transit or own transportation.
• Able to stand for extended periods and lift up to 50 lbs.
• Strong communication and guest service focus is essential.

Responsibilities

• Greet guests and assist with check-ins and reservation updates.
• Provide information, amenities lists, and ground transport recommendations.
• Serve refreshments and maintain lounge cleanliness.
• Manage inventory and ensure lounge is properly stocked.
• Record guest preferences and relay to appropriate departments.
• Escort guests to aircraft or ground transport and assist with luggage.
• Maintain brand standards and upsell BLADE services where appropriate.
• Address guest requests promptly and discreetly; report issues as needed.
• Keep front desk organized and materials accessible for smooth travel.

Skills

Excellent communication skills

Guest service orientation

Professional demeanor

Discretion and confidentiality

Lift up to 50 lbs

Stamina for long shifts

Flexibility to work weekends/holidays

Job description

We are seeking a dynamic and service-oriented Flier Experience Associate to join the BLADE team. In this guest-facing role, you will be the face of the brand—delivering exceptional hospitality and seamless service throughout every step of the flier journey. From greeting guests and managing check-ins to coordinating ground transportation and anticipating individual preferences, this role is key to creating a premium, personalized travel experience. The ideal candidate thrives in a fast-paced environment, exudes professionalism and warmth, and is passionate about delivering best-in-class service with a meticulous attention to detail.

Flier Experience Roles & Responsibilities

• Acting as an ambassador of the brand by providing guests any reservation updates, pertinent information, lists of BLADE amenities, ground transport recommendations, etc. as needed.
• Confirming all necessary information (using electronic tablets) such as passenger lists, flight status, as well as any other item that may support efficient and timely check-in processes.
• Offering and serving refreshments to passengers and maintaining the cleanliness of the lounge.
• Managing inventory orders and ensuring that the lounge is appropriately stocked.
• Ensuring that any guest preferences are recorded on the passenger profile and are well introduced to the appropriate departments for follow up.
• Directing or escorting guests to their aircraft or ground transportation and providing help with luggage.
• Quick adeptness to lounge operations, service and experience to be able to work in different lounges through the Manhattan area as necessary exemplifying BLADE Flier Experience standards.
• Respond promptly and tactfully to any guest request or complaint that may arise.
• Make sure that any irregularities and discrepancies are recorded on the departmental Slack channel and brought to the attention of the appropriate team leader.
• Keeping all Flier, guest and company data confidential and exhibit high levels of discretion.
• Organizing and maintaining the front desk/counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth travel in/out procedures.
• Familiarizing with all BLADE services, to be able to address, assist and actively upsell to guests.
• Maintaining excellent relationships within the Flier Experience Department and familiarizing oneself with the operations and priorities of all other departments.
• Prioritizing safety in everything you do and reporting all incidents immediately to senior management.
• Arrange ground transportation for passengers for upcoming flights and ensure the car is waiting/staged for them when they land.

Skills and Abilities:

• Ability to work a flexible schedule, including Saturday & Sunday evenings and holidays,according to demand, weather, and any additional department needs.
• Possesses great communication skills, ability to present and speak with confidence and attention to detail.
• Ability to perform with grace under pressure.
• Regularly required to stoop, kneel, bend, crouch. Must be able to stand for extended periods of time and to lift up to 50lbs as required.
• Ability to always maintain a clean and professional appearance as per BLADE company policies.
• Ability to be sensitive to cultural nuances.

Required Qualifications:

• Two years’ experience at a front desk at a hotel, restaurant, spa/fitness center preferred. Prior experience in a luxury environment is a huge plus.
• Must be over 18 years old, able to commute via mass transit or have your own transportation, and a valid driver’s license

Compensation

You will receive a base salary at the rate of $25/hour, less all applicable deductions and withholdings. Such salary will be paid in accordance with the Company’s regular payroll practice, which is currently bi-weekly.

Classification: As a non-exempt employee, you will be eligible for overtime as per state guidelines.

Availability

Full Time Basis (Seasonal) 32-40 hours a week. The shifts will be on rotation with the days/hours varying from 6:00am – 11:00pm*, 8 hour Shifts, Monday – Sunday.