Lux F&B Assistant Manager — Guest Experience Leader

Accor; Boston (MA); On-site; USD 70,000 - 72,000; Full time

Benefits offered by this job

Bonus

Job summary

Accor in Boston is seeking an Assistant Manager for OAK Long Bar + Kitchen to ensure smooth, efficient operation and to elevate the guest experience with personalized service.

You will lead daily restaurant and bar operations, recruit and train staff, uphold Forbes/Fairmont standards, partner with culinary and stewarding teams, manage reservations and events, and assist in budgeting to support revenue growth.

Qualifications

• Minimum 3 years experience in F&B management in a luxury property preferred
• Strong interpersonal and problem solving abilities necessary
• Must be a highly organized person with strong planning skills
• Goal and results oriented
• Analytical skills, strength as a developer and a leader of others are essential
• International experience an asset
• Energetic, enthusiastic, self-motivated and a charismatic team player

Responsibilities

• Provide daily leadership, supervision, coaching, and development of all colleagues in OAK, fostering a positive team culture and high employee morale.
• Recruit, onboard, train, schedule, and manage staffing levels to ensure operational efficiency and exceptional guest service.
• Maintain and enforce Forbes/Fairmont service standards, health and safety requirements, grooming standards, and quality expectations to deliver an exemplary guest experience.
• Oversee daily restaurant and bar operations, including service execution, reservations, private events, opening and closing procedures, side work, inventory control, cleanliness, and maintenance.
• Collaborate closely with the General Manager and bar on beverage programs, cocktail development, wine list management, inventory, and colleague training.
• Partner with Culinary and Stewarding teams to ensure seamless service, operational excellence, and guest satisfaction.
• Monitor and evaluate guest satisfaction, service quality, employee engagement, operating equipment, and overall outlet performance, implementing corrective actions as needed.
• Develop and execute training initiatives, employee orientations, and promotional activities to support colleague growth and business objectives.
• Assist in creating and implement revenue-generating promotions, special events, and innovative guest experiences.
• Ensure compliance with all workplace health, safety, sanitation, and maintenance standards.
• Assist in the preparation and management of departmental budgets, financial goals, and operational objectives.
• Participate in service operations as needed to support business demands and ensure a seamless guest experience.

Skills

Interpersonal skills

Problem solving

Organized

Goal oriented

Analytical skills

Leadership

Team player

Energetic

Self-motivated

Charismatic

Job description

Accor in Boston is seeking an Assistant Manager for OAK Long Bar + Kitchen to ensure smooth, efficient operation and to elevate the guest experience with personalized service.

You will lead daily restaurant and bar operations, recruit and train staff, uphold Forbes/Fairmont standards, partner with culinary and stewarding teams, manage reservations and events, and assist in budgeting to support revenue growth.