OAK Long Bar + Kitchen Assistant Manager

Accor; Boston (MA); On-site; USD 70,000 - 72,000; Full time

Benefits offered by this job

Bonus

Job summary

Accor in Boston is seeking an Assistant Manager for OAK Long Bar + Kitchen to ensure smooth, efficient operation and to elevate the guest experience with personalized service.

You will lead daily restaurant and bar operations, recruit and train staff, uphold Forbes/Fairmont standards, partner with culinary and stewarding teams, manage reservations and events, and assist in budgeting to support revenue growth.

Qualifications

• Minimum 3 years experience in F&B management in a luxury property preferred
• Strong interpersonal and problem solving abilities necessary
• Must be a highly organized person with strong planning skills
• Goal and results oriented
• Analytical skills, strength as a developer and a leader of others are essential
• International experience an asset
• Energetic, enthusiastic, self-motivated and a charismatic team player

Responsibilities

• Provide daily leadership, supervision, coaching, and development of all colleagues in OAK, fostering a positive team culture and high employee morale.
• Recruit, onboard, train, schedule, and manage staffing levels to ensure operational efficiency and exceptional guest service.
• Maintain and enforce Forbes/Fairmont service standards, health and safety requirements, grooming standards, and quality expectations to deliver an exemplary guest experience.
• Oversee daily restaurant and bar operations, including service execution, reservations, private events, opening and closing procedures, side work, inventory control, cleanliness, and maintenance.
• Collaborate closely with the General Manager and bar on beverage programs, cocktail development, wine list management, inventory, and colleague training.
• Partner with Culinary and Stewarding teams to ensure seamless service, operational excellence, and guest satisfaction.
• Monitor and evaluate guest satisfaction, service quality, employee engagement, operating equipment, and overall outlet performance, implementing corrective actions as needed.
• Develop and execute training initiatives, employee orientations, and promotional activities to support colleague growth and business objectives.
• Assist in creating and implement revenue-generating promotions, special events, and innovative guest experiences.
• Ensure compliance with all workplace health, safety, sanitation, and maintenance standards.
• Assist in the preparation and management of departmental budgets, financial goals, and operational objectives.
• Participate in service operations as needed to support business demands and ensure a seamless guest experience.

Skills

Interpersonal skills

Problem solving

Organized

Goal oriented

Analytical skills

Leadership

Team player

Energetic

Self-motivated

Charismatic

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that works brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities. by joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Employee Benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies.

Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Job Description

As Assistant Manager, you are responsible for the smooth and efficient operation of the OAK Long Bar + Kitchen which includes maximizing the service experience for the guests and ensuring that all receive superior service. You will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurant feel unique and valued.

Responsibilities

Reporting to the General Manager, OAK Long Bar + Kitchen, responsibilities and essential job functions include but are not limited to the following:

• Provide daily leadership, supervision, coaching, and development of all colleagues in OAK, fostering a positive team culture and high employee morale.
• Recruit, onboard, train, schedule, and manage staffing levels to ensure operational efficiency and exceptional guest service.
• Maintain and enforce Forbes/Fairmont service standards, health and safety requirements, grooming standards, and quality expectations to deliver an exemplary guest experience.
• Oversee daily restaurant and bar operations, including service execution, reservations, private events, opening and closing procedures, side work, inventory control, cleanliness, and maintenance.
• Collaborate closely with the General Manager and bar on beverage programs, cocktail development, wine list management, inventory, and colleague training.
• Partner with Culinary and Stewarding teams to ensure seamless service, operational excellence, and guest satisfaction.
• Monitor and evaluate guest satisfaction, service quality, employee engagement, operating equipment, and overall outlet performance, implementing corrective actions as needed.
• Develop and execute training initiatives, employee orientations, and promotional activities to support colleague growth and business objectives.
• Assist in creating and implement revenue-generating promotions, special events, and innovative guest experiences.
• Ensure compliance with all workplace health, safety, sanitation, and maintenance standards.
• Assist in the preparation and management of departmental budgets, financial goals, and operational objectives.
• Participate in service operations as needed to support business demands and ensure a seamless guest experience.

Qualifications

• Minimum 3 years experience in F&B management in a luxury property preferred
• Strong interpersonal and problem solving abilities necessary
• Must be a highly organized person with strong planning skills
• Goal and results oriented
• Analytical skills, strength as a developer and a leader of others are essential
• International experience an asset
• Energetic, enthusiastic, self-motivated and a charismatic team player

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 20 lbs-50lbs
• Frequent kneeling, pushing, pulling, sitting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

The salary rate range is USD $70,000-72,000 plus bonus