Banquet Operations Lead — Events & Guest Experience

AccorHotel; Boston (MA); On-site; USD 72,000 - 74,000; Full time

Job summary

Accor invites qualified candidates for the Assistant Banquet Manager role in Boston. This position supports the Banquet Manager, overseeing event planning, coordination, and on-site execution to ensure impeccable guest service and operational excellence.

You will supervise banquet staff, review BEOs, assist with payroll, scheduling, and inventory, and collaborate with multiple hotel departments to deliver flawless events.

Qualifications

• Minimum of 2 years of banquet, food & beverage, or hospitality leadership experience preferred.
• Previous luxury hotel or high-volume banquet experience strongly preferred.
• Excellent organizational and time management skills with the ability to prioritize multiple events and deadlines.

Responsibilities

• Support the Banquet Manager in the daily operations of the Banquets Department, ensuring seamless execution of all banquet and catering functions.
• Provide exceptional service by approaching every guest and colleague interaction with professionalism, warmth, and a genuine commitment to hospitality.
• Assist in supervising banquet colleagues before, during, and after events to ensure service standards, quality expectations, and guest satisfaction are consistently achieved.
• Lead assigned banquet events independently, ensuring all operational details, timelines, and guest requests are executed successfully.
• Review Banquet Event Orders (BEOs) daily to ensure all event details are accurate, complete, and communicated effectively to operational teams.
• Prepare and organize daily banquet packets, clipboards, event paperwork, and supporting documentation for service teams.
• Assist with staffing banquet functions by coordinating schedules, assignments, and labor needs in partnership with department leadership.
• Prepare and distribute daily server assignments, coffee crew schedules, setup sheets, and other operational documents required for upcoming events.
• Process banquet checks, consumption reports, gratuity documentation, banquet recap sheets, and other financial records accurately and in a timely manner.
• Support payroll administration by reviewing payroll records, answering routine payroll inquiries, and escalating complex issues to management when appropriate.

Skills

Hospitality leadership

Guest service

Communication

Payroll processing

Scheduling

Microsoft Office

Event coordination

Team leadership

Tools

Microsoft Office Suite

Event management software

Job description

Accor invites qualified candidates for the Assistant Banquet Manager role in Boston. This position supports the Banquet Manager, overseeing event planning, coordination, and on-site execution to ensure impeccable guest service and operational excellence.

You will supervise banquet staff, review BEOs, assist with payroll, scheduling, and inventory, and collaborate with multiple hotel departments to deliver flawless events.