Oak Long Bar +Kitchen Assistant Manager

Fairmont Copley Plaza Boston; Boston (MA); On-site; USD 70,000 - 72,000; Full time

Benefits offered by this job

Discounted employee rates worldwide

Academies learning programs

Planet 21 CSR initiatives

Job summary

Fairmont Copley Plaza Boston is seeking an Assistant Manager for OAK Long Bar + Kitchen to ensure smooth operations, elevate service, and act as an ambassador for our luxury dining experience. Your warm personal attention and knowledge of our offerings will make guests feel unique and valued.

You will lead, train, schedule, and coach staff; uphold Forbes/Fairmont standards; oversee events, reservations, and daily operations; collaborate with culinary teams on beverage programs; and contribute to

Qualifications

• Minimum 3 years experience in F&B management in a luxury property preferred.
• Strong interpersonal and problem solving abilities.
• Must be a highly organized person with strong planning skills.
• Goal and results oriented.
• Analytical skills, strength as a developer and a leader of others are essential.

Responsibilities

• Provide daily leadership, supervision, coaching, and development of all colleagues in OAK, fostering a positive team culture and high employee morale.
• Recruit, onboard, train, schedule, and manage staffing levels to ensure operational efficiency and exceptional guest service.
• Maintain and enforce Forbes/Fairmont service standards, health and safety requirements, grooming standards, and quality expectations to deliver an exemplary guest experience.
• Oversee daily restaurant and bar operations, including service execution, reservations, private events, opening and closing procedures, side work, inventory control, cleanliness, and maintenance.
• Collaborate closely with the General Manager and bar on beverage programs, cocktail development, wine list management, inventory, and colleague training.
• Partner with Culinary and Stewarding teams to ensure seamless service, operational excellence, and guest satisfaction.
• Monitor and evaluate guest satisfaction, service quality, employee engagement, operating equipment, and overall outlet performance, implementing corrective actions as needed.
• Develop and execute training initiatives, employee orientations, and promotional activities to support colleague growth and business objectives.
• Assist in creating and implementing revenue‑generating promotions, special events, and innovative guest experiences.
• Ensure compliance with all workplace health, safety, sanitation, and maintenance standards.
• Assist in the preparation and management of departmental budgets, financial goals, and operational objectives.
• Participate in service operations as needed to support business demands and ensure a seamless guest experience.

Skills

Leadership

Staff development

Guest service

Problem solving

Planning

Education

Hospitality management degree preferred

Job description

Job Description

As Assistant Manager, you are responsible for the smooth and efficient operation of the OAK Long Bar + Kitchen which includes maximizing the service experience for the guests and ensuring that all receive superior service. You will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurant feel unique and valued.

• Provide daily leadership, supervision, coaching, and development of all colleagues in OAK, fostering a positive team culture and high employee morale.
• Recruit, onboard, train, schedule, and manage staffing levels to ensure operational efficiency and exceptional guest service.
• Maintain and enforce Forbes/Fairmont service standards, health and safety requirements, grooming standards, and quality expectations to deliver an exemplary guest experience.
• Oversee daily restaurant and bar operations, including service execution, reservations, private events, opening and closing procedures, side work, inventory control, cleanliness, and maintenance.
• Collaborate closely with the General Manager and bar on beverage programs, cocktail development, wine list management, inventory, and colleague training.
• Partner with Culinary and Stewarding teams to ensure seamless service, operational excellence, and guest satisfaction.
• Monitor and evaluate guest satisfaction, service quality, employee engagement, operating equipment, and overall outlet performance, implementing corrective actions as needed.
• Develop and execute training initiatives, employee orientations, and promotional activities to support colleague growth and business objectives.
• Assist in creating and implementing revenue‑generating promotions, special events, and innovative guest experiences.
• Ensure compliance with all workplace health, safety, sanitation, and maintenance standards.
• Assist in the preparation and management of departmental budgets, financial goals, and operational objectives.
• Participate in service operations as needed to support business demands and ensure a seamless guest experience.

Qualifications

• Minimum 3 years experience in F&B management in a luxury property preferred.
• Strong interpersonal and problem solving abilities necessary.
• Must be a highly organized person with strong planning skills.
• Goal and results oriented.
• Analytical skills, strength as a developer and a leader of others are essential.
• International experience an asset.
• Energetic, enthusiastic, self‑motivated and a charismatic team player.

Physical Aspects of Position (include but are not limited to)

• Frequent standing and walking throughout shift.
• Occasional lifting and carrying up to 50 lbs.
• Frequent kneeling, pushing, pulling, and sitting.
• Occasional ascending or descending ladders, stairs, and ramp.

Benefits

• Employee Benefit card offering discounted rates worldwide.
• Learning programs through our Academies.
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

Additional Information

Salary range: USD $70,000–72,000 plus bonus.