Luxury Concierge & Guest Experience Lead

Northwood Ravin; Nashville (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Housing opportunities within ourcommun

Retirement plan with company match

Generous paid time off

Volunteer time

Job summary

Northwood Ravin in Nashville is seeking a concierge/guest services professional to be the first point of contact for residents and guests, delivering elevated experiences through attentive service and clear communication, with a strong presence in the community.

You will manage the concierge desk, handle packages and access, liaise with onsite teams, and ensure a polished, welcoming environment. The role requires a service-driven mindset, reliability, and pride in representing Northwood Ravin.

Qualifications

• Solid foundation in hospitality, customer service, luxury retail, or service environments with elevated standards.

Responsibilities

• Manage concierge desk operations, including packages and guest access, with accuracy and discretion.
• Act as a central point of coordination between residents and onsite teams to ensure seamless service execution.
• Maintain visibility in the lobby, balancing hospitality presence with awareness of building activity.
• Create a consistent, polished experience by recognizing residents and anticipating their needs.
• Handle resident requests with judgement and follow-through, ensuring issues are resolved without escalation.

Skills

Hospitality

Customer service

Luxury retail

Job description

Northwood Ravin in Nashville is seeking a concierge/guest services professional to be the first point of contact for residents and guests, delivering elevated experiences through attentive service and clear communication, with a strong presence in the community.

You will manage the concierge desk, handle packages and access, liaise with onsite teams, and ensure a polished, welcoming environment. The role requires a service-driven mindset, reliability, and pride in representing Northwood Ravin.