Lux Client & Operations Advisor

Sabceducation; Topanga (CA); Hybrid; USD 32,000 - 33,000; Full time

Job summary

Valentino in Topanga, CA is seeking a Client and Operations Advisor to drive luxury client service and smooth store operations. The hybrid role combines high-touch client engagement with back-of-house responsibilities, supporting sales goals, inventory control, and operational compliance.

The candidate will manage client relationships, assist with in-store experiences, and coordinate logistics and after-sales activities in a fast-paced luxury environment.

Qualifications

• Minimum 3 years of experience in luxury retail with client service and operations.
• Proven track record in sales and customer relationship management.
• Strong organizational, time management, and follow-up skills.
• Experience with retail systems including POS and SAP.

Responsibilities

• Deliver the Valentino Couture Service across all phases of the client journey.
• Build and maintain strong client relationships through proactive engagement and clienteling.
• Support store KPIs including conversion rate, cross-selling, AVT, and upselling.
• Participate in OTO appointments and private client experiences.
• Handle all sales and after-sales activities including returns, repairs, and complaints.
• Escalate client issues to Store Management as needed.
• Inventory & stockroom: cycle counts, audits, tagging, stock replenishment.
• Operations & logistics: shipments, receiving, transfers, and omnichannel fulfillment.
• SAP updates, vendor coordination, and after-sales support.

Skills

Client service

Sales

Operations coordination

Communication

Organizational skills

Tools

POS systems

SAP

Job description

Valentino in Topanga, CA is seeking a Client and Operations Advisor to drive luxury client service and smooth store operations. The hybrid role combines high-touch client engagement with back-of-house responsibilities, supporting sales goals, inventory control, and operational compliance.

The candidate will manage client relationships, assist with in-store experiences, and coordinate logistics and after-sales activities in a fast-paced luxury environment.