Luxury Client & Operations Advisor — Commission Eligible

Valentino

Seattle (WA)

Hybrid

USD 27,552 - 34,440

Full time

14 days+

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Benefits offered by this job

Job summary

Valentino seeks a Client and Operations Advisor in Seattle, blending client-facing duties with back‑of‑house operations to drive luxury service and store efficiency. You will influence sales, client development, and inventory accuracy while ensuring seamless omnichannel fulfillment.

The role requires proficiency in luxury retail, strong communication, and a proactive, adaptable mindset. Competitive compensation includes hourly pay plus commission based on base salary, with a hybrid work

Qualifications

Minimum 3 years of experience in luxury retail with client service and operations background.
Proven track record in sales and customer relationship management.
Strong organizational, time management, and follow‑up skills.
Experience with retail systems including POS and SAP.
Excellent communication skills, verbal and written.

Responsibilities

Deliver the Valentino Couture Service across all phases of the client journey.
Build and maintain strong client relationships through proactive engagement and clienteling.
Support store KPIs including conversion rate, cross‑selling, AVT, and upselling.
Participate in OTO appointments and private client experiences.
Handle all sales and after‑sales activities including returns, repairs, and complaints.
Escalate client issues to Store Management as needed.