Lux Client Advisor - Luxury Fashion & Client Relationships

Brobston Group; Boston (MA); On-site; USD 55,000 - 76,000; Full time

Job summary

Brobston Group is seeking a Client Advisor in Boston to deliver a memorable luxury shopping experience. You will greet clients, understand their needs, and guide them to pieces that fit their style.

You will use the CRM to nurture relationships, promote cross-selling, and work toward sales targets while maintaining fashion knowledge, shop-floor standards, and compelling visual displays. English fluency is required; additional languages are a plus.

Qualifications

• Passion for selling, retail, luxury fashion, art, and design.
• Experience building long-lasting client relationships and knowledge of the product category.
• Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
• Self-motivated, resilient, results-driven, curious, and skilled at problem-solving.
• English proficiency required; additional languages are a plus.

Responsibilities

• Welcome and serve clients while providing attentive, personalized in-store service.
• Use the company CRM to maintain client relationships and identify future opportunities.
• Promote cross-selling and omnichannel engagement while working toward sales targets and KPIs.
• Maintain product knowledge, fashion awareness, shop-floor standards, and visual displays.
• Address client complaints in coordination with the line manager and remain attentive to store security.
• Collaborate with colleagues to support a consistent client experience and positive working environment.

Skills

Passion for selling

Retail luxury fashion

Client relationships

Communication

Teamwork

Job description

Brobston Group is seeking a Client Advisor in Boston to deliver a memorable luxury shopping experience. You will greet clients, understand their needs, and guide them to pieces that fit their style.

You will use the CRM to nurture relationships, promote cross-selling, and work toward sales targets while maintaining fashion knowledge, shop-floor standards, and compelling visual displays. English fluency is required; additional languages are a plus.