LuValle Commons Textbook & Customer Service Representative

Associated Students UCLA; Los Angeles (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Associated Students UCLA in Los Angeles seeks a student employee to support the Textbook Services / Campus Store at UCLA Law and UCLA Extension. You will assist customers with textbooks, school supplies, and apparel, process web orders, and maintain the sales floor.

The role emphasizes teamwork in a fast-paced retail environment, requires reliable attendance, ability to lift up to 50 lbs, and willingness to work evenings and some Saturdays. Schedule is flexible around class times.

Qualifications

• Registered UCLA students only
• Availability to work a minimum of 8 hours per week
• Availability for some evenings and 1–2 Saturdays per quarter
• Ability to work in a fast-paced retail environment
• Basic computer proficiency (POS systems)

Responsibilities

• Provide customer service for textbooks, including Law and UCLA Extension course materials.
• Process web orders, including picking, packing, and customer pickup coordination.
• Assist customers with school supplies and UCLA Law / graduate program apparel (BearWear and related merchandise).
• Maintain sales floor organization, including restocking and replenishment of textbooks, supplies, and apparel.
• Ensure merchandise is properly displayed and inventory is accurately maintained.
• Operate point-of-sale system and handle transactions.
• Support Market team during high-volume periods and collaborate on daily tasks.
• Assist in the market area as needed.
• Perform basic administrative and inventory-related tasks.

Job description

Job Number: 160

Salary: $18.50

Department: Textbook Services / Campus Store

Description

Work in a student-focused retail environment supporting textbook distribution and general merchandise operations for UCLA Law and UCLA Extension. This role combines customer service, sales support, and operational responsibilities across textbooks, school supplies, and branded apparel.

Days/Hours

Schedule will accommodate class schedules. Hours vary during peak periods (start of term, finals, and events).

Duties

• Provide customer service for textbooks, including Law and UCLA Extension course materials.
• Process web orders, including picking, packing, and customer pickup coordination.
• Assist customers with school supplies and UCLA Law / graduate program apparel (BearWear and related merchandise).
• Maintain sales floor organization, including restocking and replenishment of textbooks, supplies, and apparel.
• Ensure merchandise is properly displayed and inventory is accurately maintained.
• Operate point-of-sale system and handle transactions.
• Support Market team during high-volume periods and collaborate on daily tasks.
• Assist in the market area as needed.
• Perform basic administrative and inventory-related tasks.

Employment is contingent upon successful completion of required background checks and screenings.

Requirements

• Registered UCLA students only
• Availability to work a minimum of 8 hours per week (including Finals Week).
• Availability for at least 1 opening shift and 1 closing shift per week.
• Availability for some evenings and 1-2 Saturdays per quarter.
• Customer-focused with the ability to engage and assist a diverse student population.
• Strong communication skills and professional demeanor.
• Reliable and punctual.
• Ability to work independently and in a team environment.
• Organized and detail-oriented with the ability to manage multiple tasks.
• Comfortable in a fast-paced retail setting, especially during peak academic cycles.
• Basic computer proficiency (POS systems, order processing).
• Ability to perform physical tasks including lifting (up to 50 lbs.), bending, standing, and walking.