Luggage Handler - Lead

Princess Cruises and Holland America Line; Anchorage (AK); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Travel perks

Referral program

Professional growth

Employee activities

Lifetime experience

Job summary

Princess Cruises and Holland America Line is seeking a Luggage Handler - Lead in Anchorage, Alaska. You will supervise luggage operations, coordinate with the guest services team, and ensure efficient and courteous distribution of guests' belongings during Alaska itineraries.

As a lead, you will guide teammates, monitor safety protocols, and maintain high service standards while working in a dynamic cruise-ship support environment.

Qualifications

• Ability to prioritize work and manage time constraints in a team or solo setting.
• Ability to thrive in a fast-paced, multi-task environment with external influences.
• Ability to work independently with minimal supervision to achieve daily goals.
• Ability to support and comply with company policies and safety standards.
• Ability to stand/walk for eight hours per day.

Responsibilities

• Transfers luggage to and from guest rooms and various vehicles.
• Organize, sort, tag, and label guest luggage daily.
• Heavy lifting is a core part of the job.
• Ensure safe storage and manage ticketing of guests' personal items and hand-carry luggage.
• Greet guests and provide escort or transportation to rooms and other locations.

Skills

Prioritization

Fast-paced work

Independent work

Policy compliance

Stamina 8 hours

Job description

Luggage Handler - Lead

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Anchorage Transportation and Guest Services

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

When preparing for a vacation, some spend days planning and packing the perfect outfit or bringing the right essentials to make their vacation run as smoothly and as comfortably as possible. As a luggage handler, you make sure all their packed belongings arrive to their new home-away-from-home. You and the rest of the team work together to collect, load, and disperse luggage daily to ensure our guests’ belongings follow them on their Alaskan journey.

RESPONSIBILITIES

• Transfers luggage to and from guest rooms from loading areas and a variety of vehicles.
• Organize, sort, tallies, tag, and labels guest luggage daily.
• Heavy lifting is a core part of the job.
• Ensures safe storage, and collects and distributes ticketing of guests' personal items and hand-carry luggage.
• Greet guests and provide escort or transportation to rooms and other locations as needed.
• Deliver messages, and guest amenities, and run errands while providing excellent customer service in a prompt and courteous manner.
• Assists with misplaced and damaged luggage.
• Communicates frequently with supervisors and other team members via radio for service or technical updates, requests, or concerns.

REQUIREMENTS

• Must pass a pre-employment background check.
• Must be able to lift 50 – 75 pounds regularly, sometimes above head level.
• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Knowledge, Skills & Abilities:

• Ability to prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.