Luggage Handler, Lead

Princess Cruises and Holland America Line; Alaska; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Travel - FREE CRUISE AFTER FIRST SEAS0

Referral Program

Experience – Of a lifetime!

Rewards & Incentives

Community Service

Employee Activities

Professional Growth

Job summary

Princess Cruises and Holland America Line is seeking a Luggage Handler Lead at Mt. McKinley Princess Wilderness Lodge. You will lead the luggage team, organize guest luggage, and ensure timely delivery of belongings to guests during Alaska itineraries.

This seasonal full-time role requires strong customer service, the ability to work in a fast-paced environment, and the physical ability to lift heavy items. Housing may be provided where available, with employment in the Guest Services department.

Qualifications

• Must pass a pre-employment background check.
• Minimum age 18 to reside in company housing, where available.
• Must be eligible to work in the United States. Sponsorship not available.

Responsibilities

• Leads and motivates the luggage team.
• Transfers luggage to and from guest rooms and vehicles.
• Organizes, tags, and labels guest luggage daily.
• Ensures safe storage, handles ticketing and hand-carry of items.
• Greets guests and escorts or transports to rooms as needed.
• Delivers messages, guest amenities, and runs errands with courtesy.
• Assists with misplaced or damaged luggage.
• Maintains communication with supervisors via radio for updates.

Job description

Luggage Handler, Lead

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Mt. McKinley Princess Wilderness Lodge

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. When preparing for a vacation, some spend days planning and packing the perfect outfit or bringing the right essentials to make their vacation run as smoothly and as comfortably as possible. As a luggage handler lead, you make sure all their packed belongings arrive at their new home-away-from-home. You and the rest of the team work together to collect, load, and disperse luggage daily to ensure our guests’ belongings follow them on their Alaskan journey.

RESPONSIBILITIES

• Leads and motivates the luggage team.
• Transfers luggage to and from guest rooms from loading areas and a variety of vehicles.
• Organize, sort, tallies, tag, and labels guest luggage daily.
• Ensures safe storage, collects and distributes ticketing of guests' personal items, and hand-carry luggage.
• Greet guests and provide escort or transportation to rooms and other locations as needed.
• Deliver messages, and guest amenities, and run errands while providing excellent customer service in a prompt and courteous manner.
• Assists with misplaced and damaged luggage.
• Communicates frequently with supervisors and other team members via radio for service or technical updates, requests, or concerns.
• Assist with guest service, front desk, and housekeeping duties during peak busy times and unexpected events, such as power outages.
• May respond to alarms and assist in the events of an emergency in accordance with company policies, procedures, and guidelines.

REQUIREMENTS

• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Must be able to lift 50 lbs./23kg.
• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.