Luggage Handler

Princess Cruises and Holland America Line; Anchorage (AK); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Free cruise after first season

Referral program

Experience of a lifetime

Rewards & incentives

Community service

Employee activities

Professional growth

Job summary

Princess Cruises and Holland America Line is seeking a Luggage Handler in Anchorage for a seasonal full-time role within the Guest Services team. You will assist guests by loading, transporting, and organizing luggage while delivering friendly, prompt service along Alaska itineraries.

Expect heavy lifting, teamwork, and adherence to safety and company policies. This position requires standing and walking for long periods and working in a fast-paced guest-centric environment.

Qualifications

• Must pass a pre-employment background check.
• Able to lift 50–75 pounds regularly, sometimes above head level.
• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• Must be eligible to work in the United States; visa sponsorship is not available at this time.

Responsibilities

• Transfers luggage to and from guest rooms from loading areas and a variety of vehicles.
• Organize, sort, tallies, tag, and label guest luggage daily.
• Heavy lifting is a core part of the job.
• Ensures safe storage, and collects and distributes ticketing of guests' personal items and hand-carry luggage.
• Greet guests and provide escort or transportation to rooms and other locations as needed.
• Deliver messages, and guest amenities, and run errands while providing excellent customer service in a prompt and courteous manner.
• Assists with misplaced and damaged luggage.
• Communicates frequently with supervisors and other team members via radio for service or technical updates, requests, or concerns.

Skills

Teamwork

Time management

Independence

Policy compliance

Stamina 8h

Job description

Luggage Handler

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Anchorage Transportation and Guest Services

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

When preparing for a vacation, some spend days planning and packing the perfect outfit or bringing the right essentials to make their vacation run as smoothly and as comfortably as possible. As a luggage handler, you make sure all their packed belongings arrive to their new home-away-from-home. You and the rest of the team work together to collect, load, and disperse luggage daily to ensure our guests' belongings follow them on their Alaskan journey.

RESPONSIBILITIES

• Transfers luggage to and from guest rooms from loading areas and a variety of vehicles.
• Organize, sort, tallies, tag, and labels guest luggage daily.
• Heavy lifting is a core part of the job.
• Ensures safe storage, and collects and distributes ticketing of guests' personal items and hand-carry luggage.
• Greet guests and provide escort or transportation to rooms and other locations as needed.
• Deliver messages, and guest amenities, and run errands while providing excellent customer service in a prompt and courteous manner.
• Assists with misplaced and damaged luggage.
• Communicates frequently with supervisors and other team members via radio for service or technical updates, requests, or concerns.

REQUIREMENTS

• Must pass a pre-employment background check.
• Must be able to lift 50 - 75 pounds regularly, sometimes above head level.
• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• Must be eligible to work in the United States. Holland America-Princes's is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Knowledge, Skills & Abilities:

• Ability to prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience - Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.