Lube Service Advisor — Growth & Advancement

Sun Auto Service; Arlington (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Closed Sunday

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental, and Vision Insurance

Life Insurance (Company-paid)

401(k) Retirement Savings Plan with Co

Discounted Services on Personal and IM

Job summary

Sun Auto Tire & Service is seeking a Quick Lube Service Advisor to greet customers, assess needs, present oil change options, and coordinate with technicians for timely service. This full-time, customer-facing position offers a bonus structure and a comprehensive benefits package.

The role emphasizes strong communication, organizational skills, and a commitment to excellent customer service in a fast-paced automotive environment.

Qualifications

• Professional appearance and proven ability to work in a process-driven environment.
• Possess a valid driver’s license
• Must be at least 18 years of age
• Ability to work a minimum of five days, including weekends
• Customer Service: Strong interpersonal and communication skills to provide excellent customer service and build positive relationships.
• Organizational Skills: Ability to manage appointments, maintain records, and handle multiple tasks efficiently.
• Problem-solving: Ability to address and resolve customer issues effectively and professionally.
• Sales Skills: Ability to recommend additional services and promotions to customers based on their needs.
• Technical Proficiency: Basic computer skills for scheduling, billing, and record-keeping tasks.
• Team Collaboration: Ability to work collaboratively with lube technicians and other team members.

Responsibilities

• Greet customers warmly, and promptly, and assist them with their service needs. Provide information about quick lube services, pricing, and estimated wait times.
• Communicate with customers to understand their needs, explain services, provide estimates, and ensure customer satisfaction.
• Build trust and win repeat, loyal customers.
• Present oil change options and additional services based on manufacturer recommendations and DVI documentation.
• Assess customer needs and recommend appropriate services based on vehicle condition, DVI results, and maintenance history.
• Connect referrals for conversion to full-service repairs in adjoined/sister service-forward & tire-forward stores.
• Keep customers informed about their service status, any additional maintenance needs, and the completion time of their vehicles.
• Prepare and present service invoices to customers, process payments, and handle any billing inquiries or disputes.
• Maintain accurate records of customer interactions, services performed, and any follow-up actions required
• Communicate effectively with lube technicians to relay customer requests and ensure timely service delivery
• Inform customers about current promotions, discounts, and loyalty programs to enhance their service experience.
• Ensure the customer waiting area is clean, organized, and stocked with necessary supplies and informational materials.
• Address and resolve any issues or complaints from customers or team members promptly and effectively.
• Ensure the quick lube area is kept clean, organized, and safe at all times. Adhere to all safety regulations and procedures.

Skills

Customer Service

Organizational Skills

Problem-solving

Sales Skills

Technical Proficiency

Team Collaboration

Job description

Sun Auto Tire & Service is seeking a Quick Lube Service Advisor to greet customers, assess needs, present oil change options, and coordinate with technicians for timely service. This full-time, customer-facing position offers a bonus structure and a comprehensive benefits package.

The role emphasizes strong communication, organizational skills, and a commitment to excellent customer service in a fast-paced automotive environment.