LTSS Service Care Manager - Pitt County

A-Line Staffing Solutions; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

A-Line Staffing Solutions seeks an experienced LTSS Service Care Manager to support North Carolina members with LTSS needs. This is a remote, field-based role with extensive travel for face-to-face visits across the service area.

Administrative work is remote, while in-field activities drive care coordination. The ideal candidate holds a Bachelor's degree with an active RN or LCSW license and 2–4+ years in physical healthcare case management, including hospital/discharge planning or utilization

Qualifications

• Bachelor's degree required.
• Active RN or LCSW license required.
• 2–4+ years of physical healthcare case management experience.
• Experience in hospital case management, utilization management, home health, or discharge planning.
• Valid driver's license required.
• Willingness to travel extensively for face-to-face visits.
• Strong Microsoft Office skills.
• Experience working with electronic medical records.

Responsibilities

• Manage a caseload of LTSS needs.
• Conduct comprehensive assessments with members, caregivers, and providers.
• Develop and monitor individualized service plans.
• Conduct monthly and quarterly member contacts.
• Complete face-to-face member visits in homes and community settings.
• Monitor delivery of authorized services and ensure continuity of care.
• Coordinate referrals and services based on member needs.
• Maintain accurate assessments, care plans, and case notes.

Skills

Communication skills

Work independently

Caseload management

Education

Bachelor's degree

Tools

Microsoft Office

EMR systems

Job description

LTSS Service Care Manager – RN / LCSW

Location: Remote – North Carolina

Primary Service Area: Pitt County, NC and surrounding region

Schedule: Monday–Friday, 8:00 AM–5:00 PM EST

Pay Rate:$40.00 per hour

Contract: 6 months, with potential to extend or convert

Travel: Approximately 80% for face-to‑face member visits

Openings: 2

Position Summary

We are seeking an experienced LTSS Service Care Manager to support members with Long-Term Support Services (LTSS) needs throughout North Carolina. This is a remote, field-based case management position. Administrative responsibilities are completed remotely, while the majority of the role involves traveling throughout the assigned service area to conduct face-to‑face member visits. The Service Care Manager will manage an assigned caseload, conduct comprehensive assessments, develop and monitor individualized care plans, coordinate healthcare and long-term services, and collaborate with members, caregivers, physicians, providers, discharge planners, and other members of the healthcare team.

Key Responsibilities

• Manage a caseload of members with Long-Term Support Services (LTSS) needs.
• Conduct comprehensive assessments with members, caregivers, and providers to evaluate medical status, functional needs, support systems, and required services.
• Develop and assist with individualized service and care plans.
• Conduct required monthly and quarterly member contacts.
• Complete face-to‑face member visits in homes and community settings.
• Monitor delivery of authorized services and follow up to ensure continuity of care.
• Identify gaps in services and coordinate appropriate solutions.
• Follow up with members, caregivers, and providers through in‑person and telephonic contact.
• Authorize and coordinate referrals and services based on member needs.
• Coordinate healthcare services with physicians, providers, discharge planners, and other healthcare professionals.
• Assist with discharge planning and transitions between acute care and long‑term services.
• Coordinate informal, voluntary, and community‑based services as appropriate.
• Support members and caregivers in understanding available healthcare services and benefits.
• Assist members with complaints and appeals.
• Maintain accurate assessments, care plans, case notes, and other required documentation.
• Utilize electronic medical records and case management systems.
• Participate in virtual team meetings, training, and care coordination activities.

Required Qualifications

• Bachelor's degree required.
• Current, active RN or LCSW/LCSW‑A license required.
• 2–4+ years of physical healthcare case management experience.
• Experience in one or more of the following areas: Hospital Case Management
• Physical Health Case Management
• Utilization Management
• Home Health
• DischargePlanning
• Care Management Experience conducting patient/member assessments.
• Experience developing and managing care plans.
• Experience coordinating healthcare services and providers.
• Valid driver's license required.
• Ability and willingness to travel extensively for face‑to‑face member visits.
• Strong Microsoft Office skills.
• Experience working with electronic medical records.
• Strong written and verbal communication skills.
• Ability to work independently while effectively managing a caseload.

Preferred Qualifications

• 4–6+ years of physical healthcare case management experience.
• LTSS or Long‑Term Care experience.
• Home health experience.
• Community health or member‑facing experience.
• Hospital discharge planning experience.
• Utilization management experience.
• Experience working with medically complex populations.
• Experience coordinating services across acute and long‑term care settings.
• Knowledge of healthcare resources and community‑based services.

Travel Requirements

This position requires approximately 80% travel for face‑to‑face member visits.

• 1–2 remote administrative days per week
• 3–4 days per week conducting field visits
• Approximately 1‑4 member visits per day, depending on location and travel distance

The service area may require travel up to approximately 2.5 hours one way from your home residence.

Mileage and lodging, when needed, are reimbursed.

A valid driver's license is required.

Training

Training is approximately 3.5 weeks and will be conducted virtually Monday–Friday, 8:00 AM–5:00 PM EST.

Training requires: Camera on Full participation during scheduled training hours Availability for the entire training period Candidates should be prepared to commit to the full training schedule.

Work Schedule

Monday–Friday 8:00 AM–5:00 PM EST

The position combines remote administrative work with extensive field‑based member visits.

Ideal Candidate

The ideal candidate is an experienced RN or LCSW/LCSW‑A case manager with a strong background in physical healthcare, care coordination, patient assessments, and care planning. Candidates with experience in hospital case management, utilization management, home health, discharge planning, LTSS, or community‑based care coordination are encouraged to apply. The successful candidate will be comfortable managing a caseload independently, conducting clinical and functional assessments, coordinating services, communicating with healthcare providers, documenting in electronic medical records, and traveling throughout the assigned service area.