LTL Operations & Customer Success Specialist

FitzMark, Inc.; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Industry Training

On-Site Gym

Medical, Vision, Dental

401(k) with Company Match

Unlimited PTO

Job summary

FitzMark, Inc. in Atlanta is seeking an LTL Operations Specialist to manage carrier and customer-facing tasks within the LTL department.

You will handle conflict resolution, quoting shipments, scheduling, and growing relationships with our customers in a fast-paced environment. Ideal candidates have a high school diploma, a bachelor’s degree preferred, and 2 years in logistics plus 3 years in customer service.

Qualifications

• High School Diploma required.
• Bachelor’s degree in a related field preferred.
• Minimum of two years’ experience in logistics preferred, LTL preferred.
• Minimum of three years’ experience in customer service preferred.

Responsibilities

• Communicate professionally in person, over the phone, and via email with accounts, customers, and team members.
• Track growth/decline of managed customer accounts and identify new opportunities.
• Utilize TMS to enter bids and maintain communication with customers.
• Provide customers with quick, effective solutions when issues arise.
• Continuously build and increase industry knowledge.
• Serve as the main point of contact for customers.
• Assist accounting with invoicing problems as needed.
• Support multiple customer accounts concurrently and meet deadlines.

Skills

Communication

Self-starter

Composure under pressure

Strategic focus

Multitasking

Education

High School Diploma

Bachelor’s degree preferred

Tools

TMS

Job description

FitzMark, Inc. in Atlanta is seeking an LTL Operations Specialist to manage carrier and customer-facing tasks within the LTL department.

You will handle conflict resolution, quoting shipments, scheduling, and growing relationships with our customers in a fast-paced environment. Ideal candidates have a high school diploma, a bachelor’s degree preferred, and 2 years in logistics plus 3 years in customer service.