LTL Operations Coordinator: Book, Track & Delight Customers

FLS Transportation Service Limited; Chicago (IL); On-site; USD 52,000 - 72,000; Full time

Job summary

FLS Transportation is seeking a highly organized LTL Operations Coordinator to oversee day-to-day LTL shipment execution from quote to delivery. You will quote rates, book and dispatch shipments with carrier partners, and coordinate pickups while ensuring accurate data entry in TMS.

The ideal candidate will have 2+ years in LTL/logistics, strong communication, and proven problem-solving skills to support customer satisfaction and profitability in a fast-paced environment.

Qualifications

• College degree preferred.
• Minimum 2 years of experience in LTL transportation, freight brokerage, logistics, or supply chain operations.
• Strong understanding of LTL carrier networks, rating structures, and service offerings.
• Experience with transportation management systems (TMS) and freight platforms.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage all daily LTL shipment activities from order receipt through delivery.
• Prepare and provide accurate and competitive customer rate quotes.
• Book and dispatch LTL shipments with approved carrier partners.
• Coordinate pickups, deliveries, appointment scheduling, and special service requirements.
• Ensure shipment information is entered accurately into transportation management systems (TMS).
• Monitor shipments from pickup through final delivery.
• Proactively track and trace shipments to identify potential service issues or delays.
• Communicate shipment updates to customers and internal stakeholders.
• Resolve service failures and coordinate corrective actions with carriers.
• Review carrier invoices for accuracy and compliance with quoted rates.
• Generate and process customer invoices in a timely manner.
• Investigate and resolve billing discrepancies.
• Support profitability goals through accurate rating and cost management.
• Build and maintain strong relationships with both internal and external partners.
• Ensure carrier performance meets service expectations and company standards.
• Deliver exceptional customer service and responsiveness.
• Support sales initiatives by providing operational expertise and shipment solutions.

Skills

Attention to Detail

Customer Focus

Time Management

Problem Solving

Communication Skills

Team Collaboration

Accountability

Adaptability

Education

College Degree Preferred

Tools

TMS

Microsoft Excel

Outlook

Job description

FLS Transportation is seeking a highly organized LTL Operations Coordinator to oversee day-to-day LTL shipment execution from quote to delivery. You will quote rates, book and dispatch shipments with carrier partners, and coordinate pickups while ensuring accurate data entry in TMS.

The ideal candidate will have 2+ years in LTL/logistics, strong communication, and proven problem-solving skills to support customer satisfaction and profitability in a fast-paced environment.