LTL Operations Coordinator

Socket.dev; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

FLS Transportation is seeking a highly organized LTL Operations Coordinator to manage day-to-day LTL shipments from quote to delivery and ensure exceptional customer service. You will quote rates, book shipments, and coordinate pickups with carrier partners in a fast-paced transportation environment.

The role requires 2+ years in LTL or related logistics, proficiency with TMS and Excel, and strong communication and problem-solving skills to support profitable operations and customer satisfaction.

Qualifications

• 2+ years of experience in LTL transportation, freight brokerage, logistics, or supply chain operations.
• Strong understanding of LTL carrier networks, rating structures, and service offerings.
• Experience with transportation management systems (TMS) and freight platforms.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage all daily LTL shipment activities from order receipt through delivery.
• Prepare and provide accurate and competitive customer rate quotes.
• Book and dispatch LTL shipments with approved carrier partners.
• Coordinate pickups, deliveries, appointment scheduling, and special service requirements.
• Ensure shipment information is entered accurately into transportation management systems (TMS).
• Monitor shipments, track and trace, and communicate updates to customers.

Skills

Attention to Detail

Customer Focus

Time Management

Problem Solving

Communication Skills

Team Collaboration

Accountability

Adaptability

Tools

Excel

Outlook

TMS / Freight Platforms

Job description

FLS Transportation is seeking a highly organized and customer-focused LTL Operations Coordinator to join our growing LTL team. This role is responsible for managing the day-to-day execution of LTL shipments and ensuring a seamless customer experience from quote to delivery. The ideal candidate will be detail-oriented, proactive, and capable of handling multiple priorities in a fast-paced transportation environment.

The LTL Operations Coordinator will oversee daily operational activities including rate quoting, shipment booking, tracking and tracing, customer communication, invoicing, and claims management. This individual will work closely with carriers, customers, sales teams, and internal stakeholders to ensure efficient and profitable transportation solutions.

Responsibilities:

Operations Management

• Manage all daily LTL shipment activities from order receipt through delivery.
• Prepare and provide accurate and competitive customer rate quotes.
• Book and dispatch LTL shipments with approved carrier partners.
• Coordinate pickups, deliveries, appointment scheduling, and special service requirements.
• Ensure shipment information is entered accurately into transportation management systems (TMS).

Tracking & Customer Support

• Monitor shipments from pickup through final delivery.
• Proactively track and trace shipments to identify potential service issues or delays.
• Communicate shipment updates to customers and internal stakeholders.
• Resolve service failures and coordinate corrective actions with carriers.

Invoicing & Financial Administration

• Review carrier invoices for accuracy and compliance with quoted rates.
• Generate and process customer invoices in a timely manner.
• Investigate and resolve billing discrepancies.
• Support profitability goals through accurate rating and cost management.

Carrier & Customer Relationship Management

• Build and maintain strong relationships with both internal and external partners.
• Ensure carrier performance meets service expectations and company standards.
• Deliver exceptional customer service and responsiveness.
• Support sales initiatives by providing operational expertise and shipment solutions.

Qualifications:

• 2+ years of experience in LTL transportation, freight brokerage, logistics, or supply chain operations.
• Strong understanding of LTL carrier networks, rating structures, and service offerings.
• Experience with transportation management systems (TMS) and freight platforms.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Key Competencies

• Attention to Detail
• Customer Focus
• Time Management
• Problem Solving
• Communication Skills
• Team Collaboration
• Accountability
• Adaptability

Email and digital communications for job postings will only come from the @flstransport.com domain. If you want to verify that communications or a job offer are legitimately from FLS, check our company website, job posting website, or LinkedIn company page. For additional inquiries, please contact [e-mail]”