LTC Pharmacy Liaison — Onboarding & Field QA Lead

AmeriCare; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision

401K with company match

Generous time off including holidays

Advancement opportunities

Employee discount program

Job summary

Americare seeks a Pharmacy Liaison to bridge operations between our pharmacy and partner facilities in the Tampa Bay area. You will lead facility onboarding, manage ongoing LTC/SNF relationships, and ensure QA compliance on-site.

You’ll collaborate with DONs, administrators, and nursing staff, troubleshoot orders and billing issues, and provide workflow guidance to improve regulatory adherence and service levels.

Qualifications

• 2+ years in LTC pharmacy, healthcare facility operations, or health system account management.
• Strong knowledge of ALF/SNF regulations, e-MAR systems, medication administration protocols, and LTC workflows.
• Experience as a CPhT or LTC account executive is highly desirable.

Responsibilities

• Lead facility onboarding for ALFs and SNFs, coordinating chart migrations and e-MAR integrations.
• Manage ongoing DON, facility administrator, and wellness director relationships to ensure service and resolve issues.
• Conduct on-site QA audits of medication carts, E-Kits, storage temps, disposal and MAR docs.
• Troubleshoot order delays, refill bottlenecks, and billing/adjudication concerns between pharmacy and nursing staff.
• Provide training and workflow guidance on pharmacy processes, deadlines, and regulatory best practices.

Skills

LTC pharmacy experience

Facility operations

Relationship management

Communication skills

Travel willingness

Education

Certified Pharmacy Technician (CPhT)

Tools

e-MAR systems

Job description

Americare seeks a Pharmacy Liaison to bridge operations between our pharmacy and partner facilities in the Tampa Bay area. You will lead facility onboarding, manage ongoing LTC/SNF relationships, and ensure QA compliance on-site.

You’ll collaborate with DONs, administrators, and nursing staff, troubleshoot orders and billing issues, and provide workflow guidance to improve regulatory adherence and service levels.