Pharmacy Liasion

AmeriCare; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision

401K with company match

Generous time off including holidays

Advancement opportunities

Employee discount program

Job summary

Americare seeks a Pharmacy Liaison to bridge operations between our pharmacy and partner facilities in the Tampa Bay area. You will lead facility onboarding, manage ongoing LTC/SNF relationships, and ensure QA compliance on-site.

You’ll collaborate with DONs, administrators, and nursing staff, troubleshoot orders and billing issues, and provide workflow guidance to improve regulatory adherence and service levels.

Qualifications

• 2+ years in LTC pharmacy, healthcare facility operations, or health system account management.
• Strong knowledge of ALF/SNF regulations, e-MAR systems, medication administration protocols, and LTC workflows.
• Experience as a CPhT or LTC account executive is highly desirable.

Responsibilities

• Lead facility onboarding for ALFs and SNFs, coordinating chart migrations and e-MAR integrations.
• Manage ongoing DON, facility administrator, and wellness director relationships to ensure service and resolve issues.
• Conduct on-site QA audits of medication carts, E-Kits, storage temps, disposal and MAR docs.
• Troubleshoot order delays, refill bottlenecks, and billing/adjudication concerns between pharmacy and nursing staff.
• Provide training and workflow guidance on pharmacy processes, deadlines, and regulatory best practices.

Skills

LTC pharmacy experience

Facility operations

Relationship management

Communication skills

Travel willingness

Education

Certified Pharmacy Technician (CPhT)

Tools

e-MAR systems

Job description

Job Description:

Our Tampa pharmacy is seeking a proactive, client-focused, and detail-oriented Pharmacy Liaison to serve as the key operational bridge between our pharmacy and partner healthcare facilities. You will lead new facility onboarding, manage ongoing facility relationships, perform field-level quality assurance checks, and ensure continuous, seamless pharmacy operations for Assisted Living Facilities (ALFs) and Skilled Nursing Facilities (SNFs) across the Tampa Bay area.

Key Responsibilities

• Facility Onboarding: Lead the setup and transition process for new ALFs and SNFs, coordinating medication chart migrations, e-MAR integrations, staff inservices, and initial delivery setups.
• Relationship Management: Act as the primary point of contact for directors of nursing (DONs), facility administrators, and wellness directors to ensure exceptional ongoing service and rapid resolution of operational challenges.
• Field Quality Assurance (QA): Conduct regular on-site audits at partner facilities, inspecting medication carts, emergency drug kits (E-Kits), storage temperatures, disposal protocols, and MAR documentation for regulatory compliance.
• Clinical & Operational Support: Troubleshoot order delays, refill bottlenecks, and billing/adjudication concerns between the pharmacy production team and facility nursing staff.
• Continuous Improvement: Provide targeted education, training, and workflow guidance to facility staff regarding pharmacy processes, ordering deadlines, and regulatory best practices.

Qualifications

• 2+ years of experience in long-term care (LTC) pharmacy, healthcare facility operations, or health system account management.
• Strong background in ALF/SNF regulations, e-MAR systems, medication administration protocols, and LTC pharmacy workflows.
• Prior experience as a Certified Pharmacy Technician (CPhT), LTC Account Executive, or Nurse Liaison is highly desirable.
• Outstanding communication, conflict resolution, and relationship-building skills.
• Valid Florida Driver’s License with a clean driving record and willingness to travel daily to facilities in the Central FL area.

Benefits

• Comprehensive benefits including medical, dental, and vision
• 401K plan with company match
• Robust time off including sick, vacation, personal days, cultural heritage day and your birthday off
• Opportunity for advancement
• Supportive Management team
• Employee discount program on events, movie tickets, mobile phone plan discounts and more.

Americare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, sex, gender, pregnancy, religion, age, creed, marital and partnership status, national origin, ancestry, alienage, past or present physical or mental disability, genetic information, sexual orientation, gender identity, affectional preference, veteran or military status or citizenship status, or any other legally recognized protected basis under federal, state, or local law.