Loyalty Systems & Campaigns Specialist

BBQ Holdings, Inc.; Vancouver (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

BBQ Holdings, Inc. is seeking a Loyalty Specialist to support day-to-day loyalty program operations across Papa Murphy’s and the BBQ Holdings portfolio.

You will manage reward configurations, testing, and brand promotions while coordinating with internal teams, franchisees, and vendors to ensure seamless integration across web, app, POS, and in-store systems. Under the Director of CRM & Lifecycle Marketing, you will help develop loyalty strategy, assist with campaign planning, track performance,

Qualifications

• 2-3 years of experience in supporting loyalty programs, specifically with Punchh or Paytronix.
• Strong technical aptitude and curiosity, with experience troubleshooting systems and supporting integrations.
• Strong organizational and project management skills with attention to detail and execution.
• Working knowledge of loyalty analytics and reporting tools.
• Excellent communication skills and a collaborative mindset.
• Ability to work cross-functionally with digital, tech, analytics, operations, and external vendors.

Responsibilities

• Monitor loyalty program KPIs and guest engagement; share regular performance reporting.
• Troubleshoot basic issues by coordinating with guest services, operations, franchisees, and tech vendor teams.
• Collaborate to optimize segmentation and campaigns to improve program performance.
• Maintain documentation, training support, and guidelines for internal teams and franchisees.
• Assist with POS support and solutioning with franchisees and loyalty/POS providers.
• Support loyalty integrations across POS, web, app, and third-party platforms and translate technical concepts for stakeholders.

Skills

Loyalty program support

Punchh platform

Paytronix

Technical troubleshooting

Cross-functional collaboration

Analytics reporting

Tools

Punchh

Paytronix

POS systems

Job description

BBQ Holdings, Inc. is seeking a Loyalty Specialist to support day-to-day loyalty program operations across Papa Murphy’s and the BBQ Holdings portfolio.

You will manage reward configurations, testing, and brand promotions while coordinating with internal teams, franchisees, and vendors to ensure seamless integration across web, app, POS, and in-store systems. Under the Director of CRM & Lifecycle Marketing, you will help develop loyalty strategy, assist with campaign planning, track performance,