Loyalty Programs Specialist — Campaigns & Insights

Papa Murphy's

Vancouver (WA)

On-site

USD 65,000 - 75,000

Full time

5 days ago

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Job summary

Papa Murphy's is seeking a Loyalty Specialist to support loyalty programs across the Papa Murphy's brand and BBQ Holdings portfolio. You will help manage rewards configurations, testing, promotions, and performance tracking to drive guest value and a seamless customer experience.

Under the Director of CRM & Lifecycle Marketing, you will contribute to loyalty strategy, campaign planning, and program updates across multiple brands and channels, coordinating with internal teams and external vendors

Qualifications

2–3 years of loyalty program support experience, with Punchh or Paytronix and campaign configuration.
Strong organizational and project-management skills with attention to detail.
Experience with loyalty analytics and reporting tools.
Excellent communication and collaboration across teams.
Ability to work cross-functionally with digital, tech, analytics, ops, and vendors.

Responsibilities

Ensure smooth functionality across web, app, POS, and in-store systems.
Monitor loyalty program KPIs and guest engagement; maintaining and sharing regular performance reporting.
Troubleshoot basic issues by coordinating with guest services, operations, franchisees, and tech vendor teams.
Collaborate with the Director to optimize segmentation and new campaigns to improve program performance.
Maintain documentation, training support, and execution guidelines for internal teams and franchisees.